Operations Manager

United Rentals•Odessa, TX

2d•Onsite

About The Position

The Operations Manager at United Rentals is responsible for coordinating and directing the overall delivery of quality service to maximize branch productivity. This role involves working closely with the Branch Manager to ensure safety, world-class customer service, and standard process compliance for effective and efficient operations. For Matting Solutions, the Operations Manager oversees yard operations within a defined coverage area, focusing on accurate inventory management and exceptional customer service. This includes managing Matting inventory, quotes, yard logistics, freight, and maintaining precise billing and inventory records. The Manager will also engage with customers, particularly UR branch areas, to promote and service different types of mats and other products. Matting Solutions, formerly YAK ACCESS, is now part of United Rentals and is a leading provider of right-of-way access solutions in North America, offering expertise in total access planning, clearing, site work, and restoration services.

Requirements

High School diploma
3+ years of sales and operational experience
Basic knowledge of the construction rental equipment industry or related
Strong motivational and leadership skills
Superior customer service, teamwork and verbal/written communication skills
Proficient in Microsoft Office (particularly Excel)
Valid driver's license with an acceptable record
3-5 years proven experience in yard operations management or a similar role
Strong understanding of inventory management and logistics coordination
Excellent customer service and communication skills
Ability to travel regularly within a 200-mile radius
Proficiency in relevant billing and inventory management systems
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team

Nice To Haves

Bachelor's degree

Responsibilities

Support Branch Manager in implementing actions to achieve financial objectives
Assist the Branch Manager in ensuring compliance with all company policies
Oversee sales efforts and business initiatives
Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
Motivate, coach and train personnel
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Supervise all operations within the yard, ensuring smooth and efficient processes
Maintain accurate inventory records, ensuring all items are correctly logged and tracked
Ensure the yard is organized, safe, and operates within compliance standards
Oversee yard profit and loss statement, ensuring effective leadership and cost control
Complete and receive opportunities from the sales team for quotes on products and services
Provide finalized quotes for opportunities to the sales team or directly to customers, ensuring accuracy and competitiveness
Collaborate with the sales team to understand customer requirements and tailor quotes to meet those needs
Visit all UR sites within the designated area to build and maintain strong customer relationships
Promote local mat services and products, discussing various mat types and their applications
Cater to the specific needs of UR branch areas and other regional customers, providing tailored solutions and exceptional service
Oversee the loading and unloading of trucks, ensuring all processes are performed safely and efficiently
Coordinate with drivers and logistics personnel to ensure timely and accurate delivery and receipt of goods
Ensure all inventory movements are accurately recorded in the system
Manage billing inputs, ensuring all tickets and records are correct and up-to-date
Monitor and report on inventory levels, ensuring adequate stock is maintained to meet customer demands
Employee communication and satisfaction, ensure compliance with processes and policies and provide guidance and coaching
Schedule personnel and maintain accurate and up-to-date time & attendance records
Resolve issues where staff needs assistance – following the established escalation process
Coordinate new hire on-boarding and employee on-going training
Maintain productive labor relations with union steward and ensure compliance with labor agreement in force
Provide regular performance feedback
Reward and recognize employees to reinforce positive behaviors
Promptly develop and present individualized Performance Improvement Plans as needed
Other duties assigned as needed