Operations Manager

Richline Group • New York, NY

1d • Onsite

About The Position

We are seeking a highly analytical Operations Manager for the Independent Division. This role oversees inventory, production, costing, and systems while ensuring operational efficiency and financial performance. This individual will manage a team of 3–4 members, partner cross‑functionally with Sales, Finance, and IT, and serve as a key liaison to international teams in Asia. Success in this role requires strong analytical skills, keen attention to detail, a solid understanding of ERP systems (Navision), and prior experience working with jewelry manufacturers.

Requirements

• Strong leadership and organizational skills.
• Advanced Microsoft Excel proficiency.
• Experience with inventory, production, and costing processes.
• Excellent analytical, communication, and problem-solving abilities.
• Bachelor’s degree or equivalent experience.
• 5+ years of relevant operations or inventory management experience.

Nice To Haves

• ERP system experience (Navision or similar preferred).
• Knowledge of diamonds and precious stones is a plus.
• Jewelry or manufacturing industry experience preferred.

Responsibilities

• Oversee daily operations of the Independent Division, including direct management of three to four team members.
• Collaborate cross-functionally and interface with international teams on costing, pricing, invoicing, and production.
• Maintain inventory levels across all programs and locations.
• Oversee production timelines, including loose diamond needs and factory coordination.
• Oversee physical inventories and ensure accuracy.
• Analyze inventory reports to address shortages, excess, and discontinued items.
• Oversee inventory lifecycle processes, including disposition and metal recovery.
• Ensure accuracy of Bills of Materials (BOMs) and costing data.
• Maintain and update pricing matrices and customer pricing.
• Review costing initiatives and resolve vendor discrepancies.
• Ensure tariffs, duties, and system integrations are accurate.
• Maintain customer account data and approve sales orders and pricing.
• Coordinate monthly billing and ensure accuracy.
• Perform gross profit analysis and process adjustments (returns, credits, repairs).
• Partner with IT to resolve system issues and support enhancements.
• Develop and maintain reports to track performance and identify issues.
• Utilize advanced Excel for data analysis and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees