Operations Manager

US Fertility•Margate, FL

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including IVF Florida —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for an Operations Manager to join our team at IVF Florida in Margate, Florida. Schedule: Monday through Friday, from 8:00 AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. In this role, the Operations Manager will:

Requirements

BA degree in Business Administration or other relevant field required
Minimum 5 years experience in healthcare industry required with prior experience in running a comparable size medical/physician practice
Minimum 5 years Supervisory/Management experience with experience in hiring, conflict resolution, financial responsibilities such as preparing budgets, policy writing, etc.
Computer proficiency required
Strong financial background such as a background with developing and maintaining budgets
Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships
Demonstrated expertise in continuous quality improvement, customer service, and team building
Strong customer service and results orientation; highly responsive to requests
Excellent verbal and written communication skills
Proven ability to build and maintain highly effective teams
Ability to work as part of a multi-disciplinary team
Excellent interpersonal skills and ability to build and maintain effective working relationships
Excellent managerial, interpersonal and organizational skills
Ability to maintain the highest level of confidentiality

Responsibilities

Assist in the development of an annual budget and is responsible for achieving budgeted levels for revenue and profitability
Review and approve expenses in the accounts payable system
Responsible for patient relations including triaging complaints and concerns, responding to electronic survey results, and ensuring concierge level service
Schedule and plan staff social events, meetings, and educational sessions
Prepare monthly dashboard including financial, marketing, productivity, and outcomes measures
Responsible for the oversight of marketing programs to grow the market share and for ensuring that practice has appropriate and up-to-date information on market environment to enable effective responses to threats or opportunities
Responsible for ensuring the assigned departments have an efficient and effective infrastructure, including information systems, billing and collection support and so forth, to support current operations and planned growth
Travel between IVF Florida locations, including overnight travel to Jacksonville and offsite meetings
Assist with the oversight of the development of annual market plan and budget
Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the service area
Oversee as required the recruitment, selection, retention, training, and supervision of practice personnel in assigned departments to ensure the delivery of the highest quality services, to maximize profits, and to minimize turnover
Oversee that there is compliance with all aspects of US Fertility Administrative Policies and Standard Procedures
Assist, support, and manage as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations
Assist ED in controlling budgeted overhead and addressing any inefficiencies of the practice
Maintain practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and HIPAA & safety standards
Oversee the maintenance and growth of the practice with regards to facilities management, identification of new office space, planning & development of new sites/buildings and assisting with interior design
Assist in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughout, and more mistake-free processes
Oversee and maintains the coordination, communication, and overall operations among satellite offices
Participate in risk management and administration
Monitor scheduling and assignment of employee job responsibilities and follows up on work results
Participate in the external audit process such as laboratory, OR/PACU credentialing and licensure processes (e.g. Joint Commission, AAAHC, CLIA, OSHA, etc.)
Ensures compliance for all offices with all state and federal requirements
Conduct annual performance evaluations in accordance with Company policies
Participate in the Quality Improvement Committee as appropriate
Address patient complaints and responsibility for patient satisfaction program
Maintain a safe and clean working environment
Participate as required in negotiations between the Practice and all vendors and service contractors to ensure the highest level of return for the practice consistent with services rendered
Direct all ordering and distribution of all office and patient services supplies
Perform staffing and productivity analysis on a routine basis to ensure appropriate staffing levels
Additional responsibilities as deemed necessary by the ED
Direct responsibility for all non-clinical departments