Operations Manager – Medicaid PBM Services

Conduent

6h • Remote

About The Position

We are seeking an experienced Operations Manager to lead operational and
technical service delivery for a Medicaid Pharmacy Benefits Management (PBM) program. This role serves as the primary point of contact for State stakeholders
and ensures effective operations, communications, system support, release
coordination, and compliance with contractual requirements.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different
and that how people want to work and deliver at their best is different for
everyone too.

In this role, you can expect the following working conditions:

Remote work: Enjoy the convenience of working from home and maximize your time
by unplugging at the end of your workday.

Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded:  click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to [email protected]
[[email protected]]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Requirements

• Minimum of 4 years’ experience leading operational teams in Medicaid, PBM, or healthcare environments.
• Strong customer-facing operations leadership.
• Experience with healthcare systems, data exchanges, and service delivery.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Understanding of SDLC (Software Development Life Cycle) processes.
• Basic to intermediate SQL skills for reviewing or troubleshooting data.

Nice To Haves

• Bachelor’s degree in a related field.
• PBM or Medicaid program experience.
• Knowledge of NCPDP standards and healthcare IT interoperability.
• Project management experience.

Responsibilities

• Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions.
• Serve as primary liaison with State Medicaid stakeholders.
• Ensure service delivery meets contractual, operational, and compliance requirements.
• Coordinate with technical teams on system support, issue resolution, and release management.
• Support operational reporting, data exchanges, and audits.
• Monitor performance metrics and implement improvements as needed.
• Lead and support operational change initiatives.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees