Operations Manager

RDM Holding Company•Fort Wayne, IN

7h•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, named Franchise of the Year in 2020 and regularly ranking in the top 5 out of 2000+ teams. With 34 territories across Florida, Indiana, Illinois, and Michigan, they service customers from Miami to Indianapolis, Ft Wayne, Chicago, Metro Detroit, and Saginaw/Bay City. The company is family owned and operated by the Miller Family, emphasizing a team-oriented culture, internal growth, and prioritizing training and certifications for teammates. The role of Operations Manager oversees the Mitigation and Cleaning Divisions, focusing on helping people through difficult situations, specifically fire and water damage restoration. The ideal candidate is comfortable working hard in challenging situations, enjoys meeting new people, possesses excellent communication skills, enjoys supervising others, and is a serious multi-tasker. Self-motivation, superb interpersonal skills, dependability, and a drive to exceed expectations are highly valued. As a SERVPRO team member, the individual will receive a competitive pay rate and opportunities for learning and growth.

Requirements

Previous insurance restoration management experience.
Excellent organizational and leadership skills.
Ability to meet established production goals and maintain profitability.
Effective written and oral communication.
High school diploma/GED

Nice To Haves

IICRC Certifications

Responsibilities

Oversee and ensure customer and client satisfaction.
Monitor volume of work.
Develop departmental budgets for General Manager or Owner approval.
Assist in finding and vetting new team members.
Manage all aspects of the construction, cleaning, and mitigation departments.
Manage daily operations of the construction, cleaning, and mitigation divisions.
Validate potential leads.
Assign leads/projects to project managers.
Ensure all departments follow proper work processes.
Review and evaluate estimates created by project managers.
Perform tasks within the project management process to assist all departments as needed (i.e. high volume, large project, etc.).
Ensure safety protocols and trainings are kept up to date and being enforced both in the warehouse and in the field.
Ensure equipment and vehicle maintenance is kept up to date.
Oversee consumable inventories and generate order lists for General Manager’s review and approval.
Conduct weekly Work-in-Progress meetings with all project managers.
Ensure two-way communication with the between divisions.
Manage individual team members who work together to process all projects.
Train team members.
Conduct periodic performance reviews with individual team members.
Ensure employee compliance with all Company policies.
Be familiar with and able to execute all roles and responsibilities of the Project Coordinators and all Project Managers.