Operations Manager - Glacier Bay Lodge

Aramark•Gustavus, AK

3d•Onsite

About The Position

We are seeking an experienced and dynamic Operations Manager to oversee daily operations at our remote lodge inside Glacier Bay National Park & Preserve. This role ensures the smooth and efficient functioning of the lodge by providing leadership for multiple guest service departments, including the front desk, courtesy transportation, housekeeping leadership oversight, and the guided boat tour operation. The Operations Manager works closely with department heads, including the Housekeeping Manager, Boat Tour Captain/Manager, and Front Desk Supervisor, to deliver exceptional guest experiences in a high-demand, remote setting. About Glacier Bay Lodge & Glacier Bay National Park & Preserve: Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve. Enjoy everything this remote park has to offer by becoming a part of our small family of around 60 employees for the summer of a lifetime! This is a seasonal role with ideal dates of April 30 – September 17, 2026. We offer competitive wages, paid sick leave, on-site housing and meal plan ($8/day all inclusive!), & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Experience: Minimum 3 years of hospitality or operations management experience; experience in remote or seasonal environments strongly preferred.
Skills: Strong leadership, communication, and problem-solving abilities with the capacity to manage multiple departments simultaneously.
Knowledge: Familiarity with property management systems, guest services, transportation logistics, and/or tour operations.
Attributes: Adaptable, detail-oriented, guest-focused, and capable of thriving in a remote location with variable conditions.
Full-time, seasonal position requiring availability on evenings, weekends, and holidays.
Must be comfortable living and working in a remote national park setting with limited amenities and connectivity.
Work includes indoor and outdoor environments, with exposure to varying weather conditions and marine operations.

Nice To Haves

Marine or tour oversight experience a plus.

Responsibilities

Front Desk Operations
Supervise and support front desk services to ensure smooth, efficient check-in and check-out processes.
Oversee guest reservations, availability updates, and billing accuracy.
Assist staff with guest inquiries, resolutions, and special requests.
Provide coaching and training to front desk employees to maintain high service standards.
Housekeeping Leadership Oversight
Provide leadership and operational guidance to the Housekeeping Manager, who is responsible for daily housekeeping operations.
Ensure the Housekeeping Manager has adequate staffing, resources, and support to meet cleanliness and quality standards.
Collaborate with the Housekeeping Manager to address performance, inventory needs, scheduling, and guest-impact issues.
Ensure housekeeping operations align with company standards and safety regulations.
Courtesy Transportation
Oversee guest transportation services, ensuring timely, safe, and efficient transport between key locations.
Support scheduling and management of vehicles; ensure proper maintenance and readiness.
Provide direction and training for drivers to ensure service is safe, reliable, and guest-focused.
Guided Boat Tour Operations
Oversee the lodge’s guided boat tour program, working closely with the Boat Captain.
Support the coordination of daily boat tour schedules, staffing, and guest capacity planning.
Ensure guest safety, satisfaction, and compliance with U.S. Coast Guard and National Park Service regulations.
Assist with resolving day-of operational challenges, weather-related adjustments, and communication with crew and naturalists.
Collaborate with marine and naturalist personnel to maintain tour quality, interpretive excellence, and operational efficiency.
Staff Management & Training
Train, schedule, and support departmental supervisors and staff across front desk, transportation, and boat tour operations.
Foster a positive and inclusive work culture that supports teamwork, communication, and high performance.
Conduct performance reviews for direct reports and ensure coaching and development opportunities for all teams.
Operational Efficiency & Budget Management
Monitor daily operations for efficiency and adherence to service standards.
Assist with department budgets, expense monitoring, and cost-control processes.
Track operational KPIs and collaborate with department heads to plan and execute improvements.
Safety, Compliance, & Maintenance
Ensure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities.
Coordinate with maintenance staff to ensure facilities, vehicles, and boats are safe, functional, and well-maintained.
Maintain compliance with National Park Service requirements, USCG regulations (for boat tours), and company health & safety standards.