Accion Operations Manager (60121)

Morales Group • Whitestown, IN

4d

About The Position

Manages the operational activities of Accion Services by warehousing customers’ accounts by overseeing the shipping, receiving, inventory, quality, communication, safety, and personnel.

Requirements

• High school diploma or equivalent required
• Three+ years of relevant warehouse leadership experience with direct reports
• Ability to operate various forklifts and similar equipment and train equipment operators
• Excellent verbal and written communication skills; highly proficient in the English language
• Thorough understanding of warehouse policies and procedures
• Thorough understanding of basic OSHA and operational safety standards
• Motivated, energetic, and growth-oriented
• Proficient with Microsoft Office 365, Adobe Reader, WMS/IMS, Box, and other relevant applications

Responsibilities

• Embraces and promotes Accion Services core values.
• Provides world-class and proactive service by being the customers’ primary point of contact and advocate, scheduling regular check-ins, and actively looking for better ways to serve
• Manages the schedule for inbounds and outbounds for customers and vendors
• Ensures productivity requirements for each customer
• Manages the billing for each customer
• Leads daily huddles with the team to plan for the day, promote open communication, and for employee relations
• Manages each customer’s service level agreement (SLA) and tracks on-time shipping (OTS)
• Tracks errors and other KPIs
• Oversee all aspects of inventory management
• Prepares and presents reports as requested
• Manages the 5S program for the team’s zone
• Ensures all Associates are following safety protocols and proactively addresses realized or potential safety concerns
• Ensuring that all certification requirements are followed, tracked, and trained
• Identifies and resolves problems through root cause and corrective action (RCCA) analysis; escalates issues to the Warehouse Manager as appropriate
• Plans for next day’s success and tracks the progress of work in progress
• Write and updates work instructions as needed
• Consistently looks for opportunities to improve processes and quality
• Works alongside the Associates providing coverage when and where needed
• Travel to other Accion Services locations or customers’ sites may occasionally be required
• Always maintain a safe work environment and report all workplace injuries in compliance with company policy.
• Other duties and projects assigned
• Interview, help with hiring decisions, and trains new Associates
• Oversees the team’s daily workflow; schedules the Associates and their tasks
• Provides constructive quarterly one-on-ones/performance evaluations
• Handles Associates’ discipline and termination per company policies
• Shares expertise with Warehouse Associates through training and coaching; trains new Associates on processes, procedures, and Accion Services culture

Benefits

• Health insurance – Medical, vision, dental and life insurance plans available.
• Disability Insurance – Short-term and long-term coverage.
• Paid Baby Bonding Time – because family is important.
• Competitive PTO
• 401k Plan - for saving for the future.
• Professional Development – From our Udemy partnership to monthly workshops to continuing education stipends – we believe in developing our team.
• A culture of Giving Back – 16 Paid Volunteer Hours
• Passport Program – we want to keep the team engaged in the culture we’ve built.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED