Operations Manager

CVS Health

20h•Onsite

About The Position

The Operations Manager is a member of the Store Management team at CVS Health. This role is crucial in driving store execution and performance, building consumer loyalty through excellent customer service, and supporting the company's purpose of helping people on their path to better health. Under the supervision of the Store Manager, the Operations Manager is responsible for maintaining an engaged, productive store team through strong leadership and leading by example. Key responsibilities include overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership. It is important to note that this position is not part of the CVS/pharmacy Retail Management Development Program and Operations Managers are not eligible for direct promotion to Store Manager. Candidates aspiring to become a Store Manager should apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail manager or supervisor

Responsibilities

Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)