OPERATIONS MANAGER

Builders General Supply Co•Edison, NJ

15d•Onsite

About The Position

Builders General Supply Company (BGS) is proud of our reputation as a business committed to quality building materials and exceptional customer service — and it’s all possible because of our dedicated team. We are seeking a reliable and responsible OPERATIONS MANAGER to join our team in our Edison, NJ location. As an OPERATIONS MANAGER, you will be responsible for all aspects relating to branch operations and supervision of staff in the branch.

Requirements

5-7 years of door shop, lumber or building supplies experience strongly desired.
Previous supervisor experience is required.
Work experience of at least 5 years in sales, sales support, or customer service in the lumber and building materials industry is preferred.
Excellent communication skills are required.
Experience using various third party building supplier system applications desired.
Demonstrated attention to detail.
Proficiency with Microsoft Outlook and Microsoft Office applications, especially Excel and Word.
Must have good interpersonal skills to deal with builders and customers and collaborate with outside sales, purchasing and other departments.
Excellent customer service skills to deal politely and effectively with builders and customers’ inquiries or complaints.
Must be able to lift up to 50 pounds.
The position could involve sitting, standing, walking, reaching, lifting, pushing and pulling for long periods of time throughout the day.

Nice To Haves

Having a CDL B license is a plus.
Having experience cutting beams with a chain saw is a plus.

Responsibilities

Oversight, control and responsibility for all aspects associated with branch operations and supervision of personnel in the branch.
Ensures the scheduling of personnel is completed to ensure adequate coverage to provide exceptional customer service and a smooth operation.
Prepares required activity reports for management.
Collects and analyzes metrics and continually improve processes owned by the branch.
Enforces rules, regulations and safety procedures.
Works with the dispatcher to ensure deliveries are correct and timely.
Resolves builder, customer, or internal issues escalated up to his/her attention in a timely and professional manner.
Identifies, investigates and resolves service suggestions.
Interacts with vendors.
Reviews and issues customer credit.
Reviews special order quotes from Inside Sales Representatives.
Assists with Inside Sales and the door shop as needed. Helps customers by providing information, answering questions, obtaining requested products/materials, completing payment transactions, etc.
Oversees and is responsible for all aspects of inventory and cycle counts.
Reports to management on a regular basis on what is happening in the door shop and branch.
Maintains professional and product knowledge by attending educational workshops or classes, reviewing professional publications, and establishing professional networks as needed.
Contributes to team effort by accomplishing related results as needed.
Involved in the hiring and firing process of staff.
Facilitates training of staff on the processes and procedures associated with performing their job responsibilities.
Maintains control of all staff under his/her direction.
Provides coaching, feedback, performance management and performance assessment for staff.
Handles special projects as assigned by management or owners.