Operations Manager

Heirloom Cloud Corporation•Charleston, SC

38d•Onsite

About The Position

The Operations Manager is responsible for running the day-to-day production workflow at Heirloom’s Wambaw facility. This role ensures customer media is handled with precision, projects move through the pipeline efficiently, and the production team operates smoothly. This is an ideal role for someone who enjoys leading a small team, improving processes, working with technology, and maintaining extremely high quality standards.

Requirements

Strong organizational and operational leadership skills
Experience managing production workflows or operations
Ability to lead and motivate a small team
Strong attention to detail and quality control
Comfort working with digital files, scanners, and media equipment
Excellent communication and problem-solving skills
Highly dependable and self-directed
Process-oriented and detail-driven
Calm under pressure and solutions-focused
Organized and disciplined in managing workflows
Motivated by meaningful work that preserves family history

Nice To Haves

Media digitization or archival work
Production facility management
Logistics or operations leadership
Experience working with sensitive or irreplaceable materials

Responsibilities

Oversee daily operations at the Wambaw digitization facility
Ensure projects move efficiently through intake, digitization, quality control, and delivery
Maintain organized production workflows and tracking systems
Coordinate project priorities to meet customer timelines
Supervise and support digitization technicians and production staff
Provide training on equipment, quality standards, and workflows
Foster a positive, mission-driven work environment
Ensure staff follow best practices for handling irreplaceable media
Monitor daily production metrics and throughput
Maintain detailed tracking of customer projects
Identify workflow improvements that increase efficiency and quality
Ensure consistent adherence to Heirloom’s digitization standards
Perform final quality checks on digitized media
Ensure files meet company standards before customer delivery
Maintain strict handling procedures for fragile and irreplaceable materials
Maintain scanners, digitization equipment, and production workstations
Coordinate maintenance and troubleshooting when necessary
Ensure the facility remains clean, organized, and secure
Work closely with customer service and leadership to ensure excellent client outcomes
Help resolve production challenges or special project requirements
Support transparency in project progress and delivery timelines