Operations Manager

Culligan 294VA•Portsmouth, VA

About The Position

Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

Requirements

3-5 years of front-line supervisory or management experience
Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
Valid driver’s license and all state-mandated special motor vehicle operations certificates
Strong communication and customer service skills

Nice To Haves

Water treatment experience or plumbing background preferred

Responsibilities

Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
Manage efficient routing of deliveries and service calls
Consistently administer company policies and procedures within the branch
Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
Assign, schedule, and review all daily service work, deliveries, and warehouse activities
Maintain performance standards for call-backs, stops per day, and overall productivity
Coach and counsel employees and address performance issues in a timely manner
Respond promptly to all customer inquiries, including any negative customer situations
Complete basic installation and removal of water treatment equipment
Adhere to and uphold all company safety guidelines and safe work practices
Maintain an organized and neat warehouse
Manage, maintain, and secure equipment inventory and supplies