Full-time Operations Manager

Aileron Management LLC • Boone, NC

just now

About The Position

The Horton Hotel is looking for an Operations Manager to assist the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel. 30-35 hours per week. A typical day for the Operations Manager includes assisting the General Manager in the day-to-day operations of the hotel.

Requirements

• Must be at least 18 years of age or older.
• Hotel guest service experience required.
• Supervisory experience required
• Hotel computer systems experience required.
• Strong verbal and written communication skills.
• Ability to work weekends, nights, and holidays.

Nice To Haves

• Passion for hospitality
• Ability to multi-task
• Ability to manage 15+ people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Availability to work a flexible schedule: weekends, and holidays
• Undergraduate degree preferred.

Responsibilities

• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Act as the Manager on Duty in the absence of the General Manager.
• Assist with the local sales efforts while staying current on industry trends and local market activities.
• Ensure safety and security of the hotel, staff and guests.
• Support the hotel's sales and business strategies to maximize revenues and profitability.
• Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Other tasks, projects and duties when needed, as assigned by the General Manager

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck
• 10% off hotel rooms and 20% off retail shop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees