Operations Manager

Transdev•Chicago, IL

19d•$67,000 - $83,000

About The Position

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Chicago, IL in supporting the Chicago RTA Eligibility. Transdev is proud to offer: Competitive compensation package of minimum $67,000 – maximum $83,000 Benefits Include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
Good written and oral communication skills
Ability to organize and perform work efficiently; strong attention to details
Ability to work effectively with labor; may include labor grievances and negotiations
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Supervises daily activities of all Eligibility Specialists and coordinates the activities of supervisors and office personnel.
Oversees scheduling of Eligibility Specialists; monitors operations and coordinates delivery of service with superiors.
Works closely with the General Manager to ensure that all operation service requirements are met.
Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and appointment scheduling.
Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
Coordinates with the safety and training department to ensure all safety goals and directives are met.
Develops Operations department budget.
May operate a vehicle in revenue service, if necessary.
Other duties as required.