Operations Manager
About The Position
SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board. Working as a Full-Time Hotel Operations Manager, Guest Service Manager, Hotel Front Desk Manager or Front Desk Manager at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Manager, Front Desk Manager, or Front Desk Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
Requirements
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
- Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- A high school diploma or equivalent
- Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
- Applicants should have flexibility to work weekends & holidays
Nice To Haves
- Hospitality or Front Desk Experience (Preferred)
Responsibilities
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Maintains day-to-day operations of the Front Desk.
- Establishes and maintains appropriate service standards for all Front Office areas.
- Maintains proper cash handling procedures and appropriate over and short documentation.
- Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
- Working Front Office Manager covering all short-staffed shifts, including audits.
Benefits
- Medical, Dental, and Vision BENEFITS DAY ONE!
- Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
- Time Off: Vacation, Personal Days, and Holiday Pay
- Exclusive Discounts: Hotel, food, and beverage savings for personal travel
- Professional Growth: Online training courses
- Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
