Operations Manager

Builders FirstSource•Brookings, SD

1d•Onsite

About The Position

Under the general direction of the General Manager, manages multiple operations that control the flow of materials both to and from the location in the most timely, productive and cost effective method possible. Examples of these operations would be manufacturing, distribution, warehouse, etc. The role is responsible for the overall operations and physical conditions of the location’s facilities and equipment. It oversees the daily operations of the delivery and warehousing functions. The manager partners with lead managers of departments and helps to train and develop personnel involved in the operations function in these departments. This position involves budgeting and controlling operating costs to meet or exceed annual profit targets. It plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers. The manager reviews team and team member performance on a regular basis by compiling operational reports that measure on-time deliveries, back orders, hours worked, shipments received, etc. to ensure minimum costs, prevent operational delays and to forecast both short and long-term planning needs. The role resolves problems relating to processes, costs, orders, maintenance, inventory control, equipment/trucks, services, and systems that affect the division’s ability to meet or exceed customer needs. It prepares overall operations schedules and coordinates staffing problems with team leaders in Warehouse, Shipping, Yard, Office and Purchasing to ensure specific operational performance and optimum utilization of all resources. The manager resolves team member issues affecting overall performance of the division and may resolve employee relations issues, utilizing tact, diplomacy, and judgement. The position fosters cross department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups such as buying stock for the mill, shipping products the mill produces, providing documents for accounts receivables and payables, special orders for sales, scheduling of millwork, truss and material deliveries, etc. It takes an an active role in employee training programs for drivers, yard personnel, and supervisors. This includes motivating employees, maintaining a productive work force and training successors. The manager analyzes and maintains all vendor evaluations and makes necessary recommendations for revisions. It monitors existing services and initiates new service options to keep Builders FirstSource ahead of the competition. The role participates in decisions to accept or reject orders. It directs the implementation of safe operating practices in compliance with Company and regulatory policies (DOT regulations, forklift operations, OSHA compliance, etc.). The manager plans and implements equipment and facility design upgrades and maintenance. The position is active in professional trade groups such as Home Builder’s Association and participates in LMC meetings and customer appreciation events. The manager carries out managerial responsibilities in accordance with the organization’s policies and applicable laws, supervising employees such as Plant Managers or Supervisors. Responsibilities include interviewing, hiring, and developing/training team members; planning, assigning, directing and delegating work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Requirements

Bachelor’s degree from 4-year college or university, or equivalent combination of education and experience.
4 years of directly related experience in the lumber or building materials industry with multiple assignments in all phases of the business.
Knowledge/experience in building materials.
Knowledge/experience in procurement.
Knowledge/experience in inventory management.
Knowledge/experience in supervision of people.
Strong customer service experience.
Good organizational skills.
Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or member of the business community.
Ability to write speeches and articles for publication that conforms to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to persuade individuals or groups to take actions that would result in obtaining a mutually desired outcome.
Exceptional leadership abilities.
Teamwork abilities.
Ability to apply concepts such as fraction, percentages, ratios and proportions to practical situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to develop and interpret graphs and charts.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Ability to modify standard approaches to develop alternative course of action for solutions.
Ability to identify and analyze varied and unrelated problems.
Ability to develop new ways of doing things that introduce new elements.
Thorough knowledge of or quick ability to learn order processing/delivery systems.
Knowledgeable about and follow the company’s safety policies and procedures.

Responsibilities

Manages multiple operations that control the flow of materials both to and from the location in the most timely, productive and cost effective method possible.
Responsible for the overall operations and physical conditions of the location’s facilities and equipment.
Oversees the daily operations of the delivery and warehousing functions.
Partners with lead managers of departments and helps to train and develop personnel involved in the operations function in these departments.
Budgets & controls operating costs to meet or exceed annual profit targets.
Plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers.
Reviews team and team member performance on a regular basis by compiling operational reports that measure on-time deliveries, back orders, hours worked, shipments received, etc. to ensure minimum costs, prevent operational delays and to forecast both short and long-term planning needs.
Resolves problems relating to processes, costs, orders, maintenance, inventory control, equipment/trucks, services, and systems that affect the division’s ability to meet or exceed customer needs.
Prepares overall operations schedules and coordinates staffing problems with team leaders in Warehouse, Shipping, Yard, Office and Purchasing to ensure specific operational performance and optimum utilization of all resources.
Resolves team member issues affecting overall performance of the division.
May resolve employee relations issues, utilizing tact, diplomacy, and judgement.
Fosters cross department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups such as buying stock for the mill, shipping products the mill produces, providing documents for accounts receivables and payables, special orders for sales, scheduling of millwork, truss and material deliveries, etc.
Takes an active role in employee training programs for drivers, yard personnel, and supervisors.
Motivates employees, maintains a productive work force and trains successors.
Analyzes and maintains all vendor evaluations and makes necessary recommendations for revisions.
Monitors existing services and initiates new service options to keep Builders FirstSource ahead of the competition.
Participates in decisions to accept or reject orders.
Directs the implementation of safe operating practices in compliance with Company and regulatory policies (DOT regulations, forklift operations, OSHA compliance, etc.).
Plans and implements equipment and facility design upgrades and maintenance.
Active in professional trade groups such as Home Builder’s Association and participates in LMC meetings and customer appreciation events.
Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws.
Supervises employees such as Plant Managers or Supervisors.
Interviews, hires, and develops/trains team members.
Plans, assigns, directs and delegates work.
Appraises performance.
Rewards and disciplines team members.
Addresses complaints and resolves problems.