Operations Manager, Meatpacking

Hermès • New York, NY

3h • Onsite

About The Position

The Operations Manager is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to P&L budget for all operational areas. The Manager of Operations communicates, trains and implements all company policies and ensures compliance. The Operations Manager will create efficient processes, set parameters and implement directives to support operational efficiency and growth. This role involves managing the shipping and receiving department, assessing receiving issues, and ensuring the timely movement of merchandise while adhering to procedural guidelines. The manager will ensure the organization and efficient operation of all back of house space through the management of inventory control associates and other operational staff. Managerial responsibilities include overseeing and validating cash handling procedures, contributing to the retail management team, and assisting in the absence of the Managing Director or Floor Directors. The Operations Manager will also ensure the workflow of after-sales service, prepare for inventories and cycle counts, perform stock adjustments, and liaise with corporate departments and outside vendors for maintenance and IT/phone system functionality. The role includes partnering with the Managing Director to manage the operational team and vendors, handling scheduling, training, coaching, and maintaining accurate HR records for various staff. Additionally, the Operations Manager coordinates evacuation drills, oversees supply orders and staff sales, trains staff on operational policies, and recruits for operational positions.

Requirements

• 5+ years of retail management experience in a similar role.
• Proficient shipping and receiving experience.
• Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
• Excellent communication skills both verbal and written.
• Strong POS and phone systems knowledge.
• Extensive building maintenance experience.
• Must work well under pressure and have the ability to multi-task with accuracy.
• Acute interpersonal skills and a collaborative management style.
• Ability to lift between 0-25 lbs. without assistance.

Nice To Haves

• Prior experience in a luxury environment preferred.
• Familiarity with international parent companies a plus.

Responsibilities

• Overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates.
• Adhering to P&L budget for all operational areas.
• Communicating, training and implementing all company policies and ensuring compliance.
• Creating efficient processes, setting parameters and implementing directives to support operational efficiency and growth.
• Managing shipping and receiving department.
• Assessing actions to be taken with receiving issues.
• Ensuring the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc.
• Ensuring the organization and efficient operation of all back of house space through management of inventory control associates and other operational staff.
• Taking part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to Managing Director.
• Contributing and working in tandem with retail management team as needed and in fair rotation.
• Assisting in the absence of Managing Director and Floor Directors during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor.
• Ensuring workflow of all after-sales service and craftspeople/tailors if applicable.
• Performing and preparing for all inventories and cycle counts, including reconciliations of stock discrepancies.
• Performing stock adjustments.
• Liaising with corporate construction and maintenance department and outside vendors with regards to any maintenance needs.
• Ensuring building and store are maintained to company standard and all issues are addressed in a timely manner.
• Ensuring functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
• Acting as a liaison with outside vendors for monthly need and or special events.
• Partnering with Managing Director to manage operational team and vendors ensuring appropriate scheduling training and coaching.
• Managing E-time and keeping accurate record of vacation and time and attendance with HR for all SSA’s, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.
• Coordinating and preparing evacuation drills and providing training to team with regards to emergency response preparedness.
• Responsible for and overseeing all operations and after-sales supply orders.
• Overseeing all Staff Sales.
• Training staffs to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.
• Recruiting and maintaining an active talent bank for any operational positions.
• Supervising Inventory Control, SSA and After-Sales positions.
• Being directly involved with budget expectations with regards to selling supplies, cleaning and maintenance contracts, guard service, repairs, rental equipment and kitchen supplies.
• Working within the confines of the budget in partnership with the respective corporate departments.
• Identifying areas for cost efficient and minimizing costs when possible.
• Assessing when general repairs need to be made to the building and when electronic equipment should be upgraded or replaced in partnership with corporate offices.
• Determining actions to be taken when receiving issues with negative on hands.
• Deciding when supply orders need to be placed.
• Implementing efficient work flow processes for after-sales tracking.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees