Operations Manager

TekSynap•San Antonio, TX

17d•Remote

About The Position

We are seeking an Operations Manager to join our team supporting Base Infrastructure Modernization (BIM). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

Requirements

Eight (8) years of relevant experience.
Experience coordinating with Civil Engineering, Security Forces, the Communications Focal Point, and Information System Security organizations.
Ability to participate in a twenty-four hour on-call rotation.
Experience developing or managing operational procedures, training materials, or Tier 2 operational readiness programs.
Must have an active Secret clearance
ITIL Foundation certification or equivalent knowledge of service management processes.
DoD 8140 or DCWF alignment.

Nice To Haves

Service Management Design experience
DoD network modernization experience
RMF/ATO process knowledge
ITIL framework knowledge
Agile program management
Multi-site program coordination

Responsibilities

Manage daily operational execution and maintain the TO4 operational battle rhythm.
Approve and coordinate local maintenance windows in alignment with change control procedures.
Direct restoration priorities and coordinate technical escalation paths for efficient incident resolution.
Ensure ServiceNow queues and workflows are maintained and that SLA targets are consistently met.
Deliver daily operational summaries, SLA metrics, and immediate situation reports for High and Critical incidents.
Prepare or coordinate After Action Reports and track corrective actions to completion.
Coordinate operational tasks and issue resolution with Base Operations Managers, the Infrastructure Deployment Manager, and Tier 2 on-site support teams.
Ensure all Authorized Service Interruptions are submitted, coordinated, and approved through MCCC and AMAC and that execution meets operational readiness and engineering baseline requirements.
Develop standardized Tier 2 upgrade and proficiency training products for both legacy and modernized networks.
Work with Core Engineering and the Operations Engineering Lead to ensure training materials accurately reflect technical baselines and operational requirements.
Provide training packages to Base Operations Managers and support them in tailoring materials to meet base-specific needs.
Enforce safety, OPSEC, and base access compliance across all operational activities.
Maintain continuous communication with PMO leadership to report risks, operational impacts, and emerging issues.