Operations Manager

Heads Up Technologies•Dallas, TX

4h•Onsite

About The Position

Are you ready to illuminate your career with a dynamic and innovative team? Heads Up Technologies is seeking a motivated and detail-oriented Operations and Customer Service Manager to join our team. The Operations and Customer Service Manager is responsible for supporting and optimizing day-to-day operations across multiple production cells, with a strong focus on production, customer service, and order expediting. This role serves as a key cross-functional leader, ensuring operational efficiency, on-time delivery, and a high level of customer satisfaction while aligning processes with business objectives. The Operations and Customer Service Manager works closely with production teams, customer service, supply chain, and leadership to identify issues, drive continuous improvement, and support scalable growth. If you have a passion for creating world class aircraft cabin solutions, this is the opportunity for you!

Requirements

5+ years of experience in operations management, customer support, production support, or a similar role, preferably in an electronics environment.
Strong understanding of production processes, order fulfillment, and customer service operations.
Proven ability to manage priorities across multiple teams and stakeholders.
Excellent communication, problem-solving, and organizational skills.
Microsoft Office: Outlook, Excel, Word.
Eligibility to work in the United States.

Nice To Haves

Experience with NetSuite ERP systems, production planning tools, and performance metrics preferred.

Responsibilities

Coordinate with production leads to ensure schedules, capacity, and resources align with demand across multiple production cells.
Monitor production performance, identify bottlenecks, and implement corrective actions to meet quality, cost, and delivery targets.
Lead, mentor, and evaluate operations staff
Drive continuous improvement initiatives and operational excellence
Partner with customer service representatives to ensure timely, accurate order fulfillment and resolution of customer issues.
Act as an escalation point for complex service or delivery challenges requiring cross-functional coordination.
Use customer feedback and service metrics to identify trends and drive operational improvements.
Ensure customer satisfaction and timely responses to customer requests.
Oversee expediting activities to ensure critical orders and priorities are met.
Track order status across production, procurement, and logistics to proactively address risks to on-time delivery.
Communicate effectively with internal teams and customers regarding order progress, delays, and recovery plans.
Develop and improve expediting processes and tools to increase visibility and responsiveness.
Serve as a liaison between production, customer service, supply chain, sales, and leadership teams.
Support data-driven decision making through reporting, KPIs, and performance reviews.
Lead or participate in continuous improvement initiatives focused on efficiency, quality, and customer experience.

Benefits

A competitive compensation package, including medical, dental, and vision coverage.
Opportunities to plan for the future with our 401(k) program.
Paid Time Off - Take the well-deserved time off you need.
Life Insurance - Enjoy the peace of mind that comes with life insurance coverage.
Health and wellness benefits including Health Savings Account (HSA) option.
Opportunities for professional growth and development within the company.
Positive and inclusive work culture with a laid-back work environment that promotes a healthy work-life balance.
Flexibility in your schedule to accommodate personal needs.
Opportunities for overtime to enhance your earning potential.

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