Operations Manager – Rockland, MA 02370

DH Pace • Rockland, MA

17d • Onsite

About The Position

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Overhead Door Company of Boston™, a DH Pace Company, Inc. – Hiring an Operations Manager to lead all aspects of Commercial Door Systems Installations and work closely with field crews (commercial door installers) to ensure high satisfaction levels are maintained for customer construction projects performed. Owns the overall planning, initiation, execution, monitoring, controlling, and closing aspects of installation projects, and is accountable for project success. Will be required to handle multiple projects at any given time, all with varying schedules, scopes of work, staffing levels and requirements. Must timely communicate, and always professionally interface, with all personnel and customers. POSITION OVERVIEW: Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably handling all Installation jobs, and when necessary, perform as back-up supervisor for managing commercial Service jobs performed at customer job sites Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives Collaborate with National Operations Manager and SW Regional Manager to ensure operating budgets and sales goals align and are on track monthly Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast Establish objectives and action plans and ensure all are consistent with corporate objectives Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews Effectively lead meetings, set performance expectations and hold employees accountable Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Requirements

• Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Commitment to regularly managing operations in-office M-F 6:30am - 4:30pm in Rockland, MA
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire; must have valid driver’s license and a good driving record.
• Possess an ability for technical applications, mechanical/electrical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Travel consists of visiting customer job sites for field crew management oversight and customer interaction

Responsibilities

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably handling all Installation jobs, and when necessary, perform as back-up supervisor for managing commercial Service jobs performed at customer job sites
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate with National Operations Manager and SW Regional Manager to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Benefits

• Medical, dental, and vision options: Available on the 1 st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1 st year; 16 days accrued during your 2 nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability and more!
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees