Operations Manager

1-800-GOT-JUNK? • Rockville, MD

8d • $50 - $55

About The Position

Are you looking for an exciting, hands-on outdoor job with ample growth opportunities? Then join us as our Operations Team!

ABOUT US:
At 1-800-GOT-JUNK?, we’re the world’s largest junk removal service, committed to providing exceptional customer experiences while promoting sustainability. Our Lancaster franchise is looking for a passionate and driven Operations Manager to lead our team and enhance our operational efficiency.

Position: Operations Manager
Company: Southwind/1-800-GOT-JUNK? - Washington DC
Location: Rockville MD
Note: The first 2–3 months will be spent working on the frontline to learn the business from the ground up!

JOB SUMMARY:
As the Operations Manager, you will oversee daily operations, ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving our business goals. You will handle scheduling, operational complaints, dispatching jobs, coaching teammates, developing teammates, running mobile from the trucks, developing teammates, and providing excellent communication with customers.

Our company culture is the leader in our business and we are excited to offer new opportunities to join our team in Lancaster. You may be a great fit for this position if you have previous experience in sales, moving, driving, warehouse, construction, customer service, maintenance and landscaping! Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

Requirements

• 2+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age and a valid driver's license (required for insurance purposes)
• Strong leadership and team-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
• Able to lift at least 50 lbs repeatedly!
• Proficient in Microsoft Office and operational software.
• Enjoy talking with customers on site residentially or commercially!

Nice To Haves

• previous experience in sales
• previous experience in moving
• previous experience in driving
• previous experience in warehouse
• previous experience in construction
• previous experience in customer service
• previous experience in maintenance
• previous experience in landscaping

Responsibilities

• Manage daily operations, ensuring efficient and safe junk removal services.
• Lead, train, and motivate a team of drivers and crew members on client sites.
• Monitor and improve operational performance and customer satisfaction metrics.
• Develop and implement operational policies and procedures.
• Manage inventory and equipment, ensuring maintenance and compliance.
• Collaborate with marketing to drive local outreach and customer acquisition.
• Analyze financial reports and assist in budget management.
• Scheduling
• Operational complaints
• Dispatching jobs
• Coaching teammates
• Developing teammates
• Running mobile from the trucks
• Providing excellent communication with customers

Benefits

• Compensation: $50-55K Yearly (Base Hourly + Profit Share + Performance-Based Bonuses)
• Comprehensive benefits package, including health insurance and retirement plans.
• Full Time Hours
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees