Operations Manager
Davidson Transit Organi•Nashville, TN
11d
About The Position
The Operations Manager oversees the daily management of WeGo Transit’s frontline Supervisors and service delivery functions to ensure safe, reliable, and customer-focused transit operations. This role provides strong leadership, supports staff development, ensures positive customer interactions, and drives operational excellence. The Operations Manager plays a critical role in service reliability, employee performance, training, and continuous improvement.
Requirements
- Bachelor’s degree in Transportation, Business, Public Administration, or related field; equivalent experience considered.
- 3–5 years of supervisory or management experience in public transit, transportation, logistics, training or similar fields.
- Experience leading frontline teams or field operations strongly preferred.
- Valid driver’s license; CDL preferred or ability to obtain.
- Experience with CAD/AVL, radio systems, and dispatching software required.
Nice To Haves
- Prior experience in a unionized environment or public transit agency.
- Familiarity with headway-based service management.
- Experience developing training programs or supporting leadership development.
Responsibilities
- Leadership & Workforce Management
- Customer Service Excellence
- Training, Coaching & Development
- Operational Oversight & Service Management
- Safety, Compliance & Incident Response
- Communication & Coordination
- Administrative Responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
