JLL-posted 3 days ago
Full-time • Mid Level
Onsite • Shreveport, LA

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Operations Manager oversees property management and operations, aligning with client directives and established standards. This role involves collaborating with the Client Facility Manager to deliver exceptional services in property operation and maintenance, including customer/client relations, facility upkeep, project coordination, and vendor management. The position is crucial for ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.

  • Providing leadership for efficient operations and maintenance of facility equipment across a dispersed regional portfolio
  • Maintaining client satisfaction and developing positive client relationships
  • Ensuring compliance management and quality control with vendor partners
  • Monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Collaborating with the regional team to drive overall account team success
  • Managing work orders for maintenance team and vendors
  • Enforcing company policies and safety training requirements
  • Implementing and monitoring hazard control and team safety practices
  • Supporting the Client in short and long-term project implementation and execution
  • Minimum 4 years industry experience in corporate environment, third-party service provider, or as a consultant
  • Excellent customer service, computer, managerial, and communication skills
  • Ability to multi-task and organize responsibilities effectively
  • General knowledge of building systems (mechanical and electrical)
  • Strong interpersonal and supervisory skills
  • Proficiency in MS Office, Excel, SharePoint, Teams, and CMMS systems
  • Experience managing maintenance staff in a dispersed portfolio
  • Ability to oversee multiple facilities of different functions
  • Capability to supervise vendor performance during normal and off hours
  • Candidates must be authorized to work in the United States without employer sponsorship.
  • Experience in implementing cost-reduction programs and increasing productivity
  • Skilled in conflict resolution and solution analysis
  • Familiarity with conducting on-site inspections (monthly/quarterly/annual)
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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