Operations Manager

Athens Services•Worcester, MA

About The Position

The Property Service Operations Manager - is responsible for overseeing and optimizing the day-to-day operations of a customer portfolio and their associated service properties within a defined service territory. This role involves managing the on-site property management contacts, ensuring that the scope of work is satisfactorily performed and ensuring compliance with industry regulations. The position manages a team of 3 rd Party Vendors and internal employees who are responsible for routing and executing commercial pressure washing, sweeping, porter and window washing customers throughout the designated territory. The Operations Manager works with his or her leadership and administrative support to execute a local market strategy that complements the company’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Operations Manager oversees all matters related to operations and oversees effective safety and accident prevention programs and leads all operations to ensure compliance with standards; and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the operations of the territory.

Requirements

High School Diploma or GED.
1 to 3 year’s management experience.
Experience in property maintenance industry.
Previous experience in understanding and management of vendor management and compliance.
Previous experience working in a service-related industry.
Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategies.
Demonstrated ability to lead change initiatives.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
Is collaborative; builds and works with teams.
Creative thinker who challenges conventional solutions.
Demonstrates and promotes ethical behavior.

Nice To Haves

Bachelor’s Degree in a related field.
Bilingual would be highly recommended.

Responsibilities

Establish, foster and deepen customer relationships with both on-site and billing contacts.
Increase account penetration by identifying solutions and offering additional services to customers.
Increasing revenue and net income, by offering “on-demand” services to existing customers within the defined territory.
Manage the scope of work compliance and timely renewal of customer contracts associated the assigned territory.
Maintain healthy and productive vendor relationships.
Manage all aspects of vendor recruitment, assignments, routing, scheduling and quality control.
Recruit, hire, train and lead frontline pressure washers, porters and sweepers.
Developed quality work schedules for employees, while ensuring the safe and effective completion of their route.
Lead and inspire a growth company culture, centered around operational excellence and customer satisfaction.
Coach and consult employees to ensure exceptional service is delivered and leads to customer satisfaction and loyalty.
Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.