Operations Manager

Barrier Technologies LLC • Wichita, KS

6d

About The Position

FMS - Operations Manager manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships. Supervisory Responsibility: Field Technicians and Leads within the respective region(s) ESSENTIAL JOB FUNCTIONS: Effectively manages team members, including technicians and LEADS, to ensure team objectives and goals are being carried out in accordance of the direction of Leadership Develops working knowledge of industry regulations, restrictions, codes and laws, and ensures operations team and its members adhere to all regulations Displays extensive working knowledge of industry standards and practices, including product details and company services offered Operations managers should have a strong mechanical and installation understanding of the tools and equipment that technicians use. Operations Manager may need to go on service calls as necessary Performs job walks with customers as well as effectively read blueprints to ensure accurate scope and thorough take-off’s resulting in accurate proposals. Offers exemplary customer service, including creating and maintaining customer relationships and ensuring repeat customers by providing timely products and high level services and taking care of any customer concerns or complaints quickly and professionally Resolves field problems and improves current operational methods to increase productivity and customer service Monitors department issues and client complaints to define patterns and work to lessen those recurring issues Regular audits of work being done and service reports provided to ensure all standards are met and that repair work and services are carried out effectively, correctly, and thoroughly. Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work Monitors and measures performance and efficiency to optimize production Responsible for the hiring, training and mentoring of new and current staff Responsible for developing and carrying out a continued employee development and training program including all related safety practices and standards applicable to the job. Sets up and maintains weekly Field Technician schedule as well as projected schedule. Creates and maintains a healthy working environment congruent with our core values Responsible for ordering and managing job materials and material inventories Responsible for the billing of jobs once complete in a timely manner Responsible for ensuring employee time cards are accurate and approved in a timely manner Assists with or performs various administrative tasks

Requirements

• Previous Service Experience 5 years minimum
• Comprehensive Industry Knowledge & Management Experience
• Excellent leadership & Strong Written and Verbal Communication
• Strong Customer-Facing Skills
• Self-Motivated & ability to troubleshoot
• Creative Problem-Solving
• Flexibility with scheduled hours to meet demand
• Must be able to travel, local as well as out of state
• Must meet and operate by our core values
• Bachelor’s Degree in Business Administration or related field experience equivalency

Responsibilities

• Effectively manages team members, including technicians and LEADS, to ensure team objectives and goals are being carried out in accordance of the direction of Leadership
• Develops working knowledge of industry regulations, restrictions, codes and laws, and ensures operations team and its members adhere to all regulations
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Operations managers should have a strong mechanical and installation understanding of the tools and equipment that technicians use. Operations Manager may need to go on service calls as necessary
• Performs job walks with customers as well as effectively read blueprints to ensure accurate scope and thorough take-off’s resulting in accurate proposals.
• Offers exemplary customer service, including creating and maintaining customer relationships and ensuring repeat customers by providing timely products and high level services and taking care of any customer concerns or complaints quickly and professionally
• Resolves field problems and improves current operational methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regular audits of work being done and service reports provided to ensure all standards are met and that repair work and services are carried out effectively, correctly, and thoroughly.
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Monitors and measures performance and efficiency to optimize production
• Responsible for the hiring, training and mentoring of new and current staff
• Responsible for developing and carrying out a continued employee development and training program including all related safety practices and standards applicable to the job.
• Sets up and maintains weekly Field Technician schedule as well as projected schedule.
• Creates and maintains a healthy working environment congruent with our core values
• Responsible for ordering and managing job materials and material inventories
• Responsible for the billing of jobs once complete in a timely manner
• Responsible for ensuring employee time cards are accurate and approved in a timely manner
• Assists with or performs various administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees