Operations Manager

PAR Systems•Norfolk, VA

17d

About The Position

The Operations Manager – Norfolk Site serves as the on-site leader responsible for integrating production, field service, and support functions to deliver safe, compliant, and on-time results for U.S. Navy and DoD programs. This role provides site-level leadership, coordination, and accountability for operational performance, while maintaining clear functional alignment with Manufacturing, Quality Assurance, Manufacturing Engineering, EHS, and Program Management. As the Norfolk facility is a new manufacturing and service center, the Operations Manager plays a critical role in establishing the operational foundation for the site, partnering with functional leaders to implement company systems, develop site-level workflows, and ensure processes and procedures are effectively deployed to support site activities. The Operations Manager partners closely with the Field Service Operations Supervisor, who leads day-to-day execution of field service, facilities, and shop operations, ensuring effective translation of site priorities into execution. Functional groups retain ownership of technical standards, compliance, and company-level policies and procedures.

Requirements

8–10+ years of experience supporting U.S. Navy or DoD ship repair, fabrication, or maritime manufacturing programs
Demonstrated experience in operations leadership within a production, shipyard, or field service environment
Strong understanding of NAVSEA standards, military specifications, and shipyard operations
Proven ability to lead cross-functional teams in a matrixed environment
Experience managing site-level performance metrics and driving operational improvements
Working knowledge of fabrication, welding, machining, mechanical assembly, and shipboard installation practices
Ability to read and interpret technical drawings, specifications, and standards
Strong communication skills with experience interfacing with government and customer representatives
Proficiency in Microsoft Office; experience with ERP/QMS systems preferred
Ability to obtain and maintain access to military installations, shipyards, and controlled industrial areas
Willingness to travel domestically; occasional international travel possible
Valid, unrestricted U.S. Driver’s License
US Person

Nice To Haves

Experience supporting startup or expansion of manufacturing, service, or shipyard operations preferred.
Proficiency in Microsoft Office; experience with ERP/QMS systems preferred

Responsibilities

Serve as the primary leader for Norfolk site operations, accountable for schedule adherence, throughput, and overall execution performance
Lead the operational stand-up of the Norfolk site by working with cross-functional teams to establish site-level operating rhythms, workflows, and execution practices aligned with company standards.
Support the launch and ramp-up of initial production and service activities at the Norfolk site in coordination with Engineering, Quality, and Program Management.
Translate program and production requirements into coordinated site execution plans
Monitor site performance metrics (delivery, efficiency, rework, safety) and drive corrective actions in partnership with functional teams
Establish daily and weekly operating rhythms to ensure alignment across production, field service, and support functions
Ensure site readiness for production and field service operations, including coordination of facilities, equipment, tooling, and operational infrastructure.
Partner with the Field Service Operations Supervisor, who manages: Field Service operations and shipboard work execution Facilities coordination and site readiness Daily shop floor labor coordination
Coordinate the effective utilization of filed service technicians to support production activies when required.
Ensure appropriate resource allocation and staffing alignment across shop and field activities
Support escalation and rapid resolution of execution issues impacting schedule or safety
Ensure newly established processes and procedures are effectively implemented and understood by site personnel.
Coordinate closely with Jered Business Unit Functional Leaders regarding: Manufacturing Engineering for process support and technical issue resolution Quality Assurance for compliance, inspections, and nonconformance resolution EHS for safety program implementation and compliance Program Management for schedule, cost, and contract alignment
Collaborate with functional teams to translate corporate policies, technical standards, and procedures into practical site-level workflows and operating practices.
Support the development and implementation of site processes and procedures necessary to operate the Norfolk facility effectively while maintaining alignment with functional governance.
Facilitate timely resolution of cross-functional issues while respecting functional ownership and authority
Partner with Engineering, Quality, Supply Chain, and Program Management to resolve technical, quality, or production issues impacting schedule and execution.
Provide operational feedback to functional leaders to improve procedures, work instructions and systems based on execution requirements at the Norfolk facility.
Serve as the primary on-site interface with customers, including DCMA, SUPSHIP, shipyards, and other government representatives
Support audits, program reviews, and site visits in coordination with Quality and Program Management
Ensure operational readiness and responsiveness to customer requirements
Reinforce adherence to NAVSEA, DoD, ISO 9001, and contract-specific requirements in coordination with Quality Assurance
Support internal and external audits by ensuring operational readiness and timely closure of action items.
Support CAPA, NCR, and audit response activities by ensuring operational follow-through and effectiveness
Promote a culture of safety, accountability, quality ownership, and continuous improvement across the site
Identify opportunities to improve operational workflows and collaborate with functional leaders to implement process improvements.
Ensure implementation and enforcement of EHS policies and procedures at the site level
Partner with the Jered EHS Manager to maintain compliance with OSHA and company safety standards
Support safety initiatives, training compliance, and incident response, with execution led by the Operations Supervisor and oversight from EHS
Participate in bid reviews and contract kickoff meetings to ensure operational requirements are understood and executable at the Norfolk site.
Provide input on site capabilities, risks, and resource planning
Support planning for future workload growth and capacity expansion at the Norfolk site.