Operations Manager

Xanterra Parks & Resorts•Tusayan, AZ

54d

About The Position

Live. Work. Explore. as a part of our Management team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We're hiring a Manager to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: This position is to manage and support the retail outlets at all Xanterra Tusayan locations. The Details:Position Type: Full-Time, Year-RoundSeasonal Dates: November - MayPay: $67,000/ annualSchedule: Typical schedule is 40 hours, 5 days per week will include weekends, evenings, and holidays Why The Grand Hotel at the Grand Canyon?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub. Life at The Grand Hotel: Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Two years of retail supervisory experience in a high volume retail store.
Experience in product display, product ordering, inventory control and loss control procedures.
Working and operational knowledge of Microsoft Office programs and ability to learn property/company specific programs as required for operations.
Computerized POS system experience including training and troubleshooting.
Basic accounting skills with P&L analysis experience and extensive cash handling/deposit experience

Responsibilities

Fully understands and supports Xanterra Mission Statement and Core Values.
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
Maintains open communications with sales associates, project positive image at all times while on duty, assist with guest service and continually impart product knowledge and sales techniques to staff.
Responsible for loss control and merchandise shrinkage.
Maintains labor budget throughout the year.
Welcomes new staff; train store objectives, procedures, and policies with new employees.
Ensures that displays are properly maintained and that items are stocked for sale and properly priced. Work closely with Visual Display personnel on displays to ensure company standards are met.
Ensures staff receive training including cash handling, environmental health and safety, and any refresher training needed.
Responsible for various administrative duties such as annual reviews of store personnel, benefit submissions, administering corrective actions, etc.
Schedules and supervises store staff; Responsible for accurate and timely completion of electronic time keeping approvals on a daily basis.
Responsible for ordering of merchandise through Corporate Buying Office. Maintains timely and positive communication with Corporate buying office.
Ensures food supply orders are completed as necessary.
Assists in preparation and completion of annual retail store inventories and as needed to correct inventory discrepancies
Oversees the completion and reporting of monthly/end of year inventories to Accounting or General Manager as required
Oversees daily cashier deposits, and assist cashiers as necessary with POS system, maintaining all Accounting & Retail policies and procedures.
Ensures proper opening and closing procedures and side duties are completed.
Maintains high levels of cleanliness ensuring all, policies and procedures are followed at all times. Responsible for maintaining good housekeeping during all seasons of the year in areas of responsibility inside and outside, including floors, displays, windows, lighting, vents and entryways; report maintenance issues are they are found.
Adheres to all company programs, ensuring staff are upholding all safety, risk management, environmental policies, etc. while performing tasks and for the safety of our patrons
Assists Human Resources with monthly and follow up housing inspections for Trading Post housing units, ensures housing notices and warnings are issued in a timely manner.
Assists employees with Trading Post housing related maintenance requests, follows up to ensure requests are addressed and reported using the proper channels.
Adhere to all prescribed Company, statutory/regulatory policies, and procedures and ensure departmental adherence.
Other duties as assigned.