Operations Manager

SERVPRO•Fort Collins, CO

9d•$100,000 - $110,000

About The Position

Looking for a career with a company that makes a difference? Apply Today! SERVPRO, Fort Collins is an industry leading water, mold, and large loss fire restoration company that quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. We are also one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. SERVPRO Fort Collins is now NOW HIRING a Operations Manager to join our growing team. A great candidate for this role is someone with management/supervisory experience within the restoration, mitigation and or/ construction industry, and who has a demonstrated strong operational skill set. Summary: Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production. Keep the Regional Operations Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Full P-N-L responsibilities Manage daily activities of the operations team. Evaluate job estimates to make sure all services are captured accurately. Oversee and verify accuracy of job estimates, resulting in increased profit margin. Ensure effective job scheduling of job, staff, vehicles, and equipment. Oversee completion of work orders. Confirm daily documentation of work, ensuring all files are accurate and complete. Manage production staff, as necessary. Assume role of estimator, production manager, or construction project manager as needed. Develop and maintain a group of qualified subcontractors and material suppliers. Ensure complete customer satisfaction. Provide training for teams on equipment, product and safety processes, (OSHA) and customer service. Assist in the hiring and retention of production staff Review and sign off on Estimate and Job Files. Overall responsibility in making sure the facility runs smoothly, vehicles are in good working condition, product and inventory are well stocked and up to date. This position will report directly to The Regional Operations Manager.

Requirements

10 years of increasingly responsible duties within the Restoration Industry
Supervisory experience required
Proficient in delegation while maintaining control over branch
Aptitude in conflict management and business negotiations
Industry specific knowledge

Nice To Haves

IICRC Certifications preferred
Associates or Bachelor’s degree preferred

Responsibilities

Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures.
Manage all aspects of Franchise production.
Keep the Regional Operations Manager updated on production.
Manage and improve customer satisfaction, including the resolution of customer complaints.
Full P-N-L responsibilities
Manage daily activities of the operations team.
Evaluate job estimates to make sure all services are captured accurately.
Oversee and verify accuracy of job estimates, resulting in increased profit margin.
Ensure effective job scheduling of job, staff, vehicles, and equipment.
Oversee completion of work orders.
Confirm daily documentation of work, ensuring all files are accurate and complete.
Manage production staff, as necessary.
Assume role of estimator, production manager, or construction project manager as needed.
Develop and maintain a group of qualified subcontractors and material suppliers.
Ensure complete customer satisfaction.
Provide training for teams on equipment, product and safety processes, (OSHA) and customer service.
Assist in the hiring and retention of production staff
Review and sign off on Estimate and Job Files.
Overall responsibility in making sure the facility runs smoothly, vehicles are in good working condition, product and inventory are well stocked and up to date.