Operations Manager | Full-Time | Chaifetz Arena

Oak View Group•St. Louis, MO

19d•$60,000 - $73,000•Onsite

About The Position

The Operations Manager is responsible for overseeing the day-to-day operational functions of Chaifetz Arena, which hosts concerts, NCAA Division 1 basketball, and special events. Under the direction of the Director of Operations and Senior Operations Manager, this role leads building conversions, event operations, housekeeping, equipment management, and facility upkeep while ensuring a safe, efficient, and cost-effective operation. This position plays a critical leadership role in executing events and event conversions, maintaining facility standards, and supporting the overall success of the arena through strong operational planning, staff management, and fiscal responsibility. This role pays an annual salary of $60,000-$73,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026.

Requirements

Bachelor’s degree in Sports Management, Facility Management, or related field preferred. Associate’s degree will be considered.
Minimum 3–5 years of experience in arena, stadium, or large-venue operations
Proven experience managing staff in a fast-paced, event-driven environment
Strong knowledge of event operations, building systems, and facility management best practices
Demonstrated ability to manage budgets and control operational expenses
Excellent leadership, communication, and organizational skills
Ability to communicate clearly and concisely in the English language, both orally and in writing
Must be organized with a strong attention to detail
Possess valid driver’s license or could acquire
Possess valid forklift certification or have the willingness to acquire
Ability to work independently. Must be a self-starter.
Ability to work irregular hours for extended periods as dictated by events and schedule; (days, overnights, weeknights, weekends. Occasionally holidays).
Ability to lift/push/pull 50 pounds with or without reasonable accommodations.
Familiarity with OSHA requirements
Working knowledge and ability with Microsoft Office products.

Responsibilities

Oversee all operational aspects of events including concerts, basketball games, and special events.
Lead and execute building conversions and overnight event changeovers. This includes laying basketball flooring, building stages, chair sets, barricade and bike rack setups, and back of house setups. Strong attention to detail is a must.
Ensure facility readiness, cleanliness, and safety for all events and daily operations
Coordinate with internal departments and external partners to support seamless event execution
Monitor vendor performance and service contracts related to facility operations
Performs operation of machinery, including forklifts and scissor lifts.
Orders supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
Perform daily walks of the facility inspecting for cleanliness and damages and submit work orders as needed.
Supervise and schedule part-time operations and housekeeping staff
Provide leadership, training, and performance management to part-time staff
Enforce policies, procedures, and safety protocols
Manage housekeeping operations, equipment inventory
Liaison with contracted post-clean company to ensure fluid cleaning operations overnight.
Ensure all equipment is properly maintained, stored, and deployed for events
Monitor cleaning supplies and order as needed.
Assist in developing and managing the Operations department budget
Monitor expenses and implement cost controls to ensure efficient use of resources
Participate in purchasing decisions and vendor negotiations as needed
Ensure compliance with all safety regulations, building codes, and industry standards
Identify opportunities to improve operational efficiency, service levels, and facility presentation
Support long-term facility planning and capital improvement initiatives