Operations Manager

JLL•San Francisco, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an Operations Manager to support operational activities for JLL's Variable Market Project and Development Services (PDS) teams. This role involves supporting day-to-day business operational functions including: supporting people experience and onboarding, proactively reviewing and measuring business metrics to drive process improvements, efficiency gains, and drive business growth, supporting the delivery of strategic business initiatives, and fostering a culture of continuous improvement and innovation within the variable markets team. The Operations Manager will also collaborate with cross-functional teams, leverage business intelligence tools, ensure compliance with regulations, and identify opportunities for technology integration to enhance operational efficiency. General Operational Support: Provide strategic operational support and guidance for the PDS Variable Market teams Identify process inefficiencies and provide feedback to the Regional Operations Lead to collaborate and develop strategies to enhance productivity, optimize operations, streamline workflows, and reduce costs. Utilize business intelligence tools to drive data-informed decision-making, monitor operational performance, and identify areas for improvement. Collaborate closely with the Regional Operations Lead and local market business partners (i.e. HR, Finance, Legal, Marketing, IT…) to ensure effective implementation of PDS business processes and initiatives. Effectively support the implementation of operational strategies and initiatives to enhance productivity, quality, and customer satisfaction within the markets. Obtain feedback from the PDS variable market(s) and circulate with the Regional Operations Lead to identify and prioritize operational improvements and strategic operations initiatives. Participate in workstreams across Americas PDS Operations to drive and deliver best-in-class operational initiatives. People Experience Support: Champion a positive and inclusive work culture, fostering employee engagement. Encourage and support a culture of continuous learning. Collaborate with the Regional Operations Lead and local PDS Variable Market Lead(s) to review market people survey results to identify areas of opportunity and develop initiatives to drive improvement. Collaborate with the Regional Operations Lead to ensure national Americas PDS PMO L&D initiatives are properly implemented into the local PDS Variable Market(s). Support the local PDS onboarding process, ensuring Americas PDS L&D Onboarding and JLL Onboarding systems and best practices are being implemented and completed. Champion and foster JLL and PDS values. Business Intelligence Support: Utilize business intelligence tools to drive data-informed decision-making, monitor operational performance, and identify areas for improvement. Review client satisfaction dashboards and support local PDS Variable Market Lead(s) in following up with clients as appropriate. Review market operational performance and work with Regional Operations Lead to identify areas for improvement. Collaborate with the Regional Operations Lead and the Americas PDS BI team to extract insights and support the development of actionable strategies and process improvements. Financial Support: Conduct P&L reporting and analysis to support business decision-making Perform pipeline analysis to track business development and secured revenue Monitor and analyze resource utilization Strategic Growth Support: Support market growth strategy planning and implementation initiatives Leverage market knowledge and competitive intelligence to drive growth initiatives and strategies Support account and national service growth opportunities for the market(s) Risk & Safety Support: Participate as a local variable market HSSE champion. Support CMO incident reporting policies and escalate as needed. Review and support PDS Health, Safety, Security, Environmental (HSSE) programs to ensure appropriate compliance. Monitor local market HSSE good catch and near miss dashboards and review with local PDS Variable Market Lead(s). Ensure safety tips are presented during local internal team meetings. Review and support Internal Project Review dashboards to ensure appropriate compliance and completion. Technology Support: Understand the technology systems used within AM PDS and how they support PDS processes. Support system onboarding and support license procurement processes. Support system adoption by providing visibility to training and additional support resources to ensure employees can properly use the systems they are required to use. Compile feedback from local market team and circulate with the Regional Operations Lead to identify areas of opportunity and improvement.

Requirements

Bachelor's degree from an accredited institution
5+ years of relevant operational experience with demonstrated progression in responsibility and scope
Strong interpersonal skills with ability to interact effectively with executive-level internal and external clients, both in-person and remotely
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe Suite, Smartsheet, and SharePoint
Demonstrated ability to maintain confidentiality and exercise sound judgment in independent decision-making with high degree of quality, tact, and diplomacy
Strong business acumen with ability to understand context for decisions, influence outcomes, and appropriately challenge when necessary
Keen attention to quality and detail with proven ability to prioritize and manage diverse business needs
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Provide strategic operational support and guidance for the PDS Variable Market teams
Identify process inefficiencies and provide feedback to the Regional Operations Lead to collaborate and develop strategies to enhance productivity, optimize operations, streamline workflows, and reduce costs.
Utilize business intelligence tools to drive data-informed decision-making, monitor operational performance, and identify areas for improvement.
Collaborate closely with the Regional Operations Lead and local market business partners (i.e. HR, Finance, Legal, Marketing, IT…) to ensure effective implementation of PDS business processes and initiatives.
Effectively support the implementation of operational strategies and initiatives to enhance productivity, quality, and customer satisfaction within the markets.
Obtain feedback from the PDS variable market(s) and circulate with the Regional Operations Lead to identify and prioritize operational improvements and strategic operations initiatives.
Participate in workstreams across Americas PDS Operations to drive and deliver best-in-class operational initiatives.
Champion a positive and inclusive work culture, fostering employee engagement.
Encourage and support a culture of continuous learning.
Collaborate with the Regional Operations Lead and local PDS Variable Market Lead(s) to review market people survey results to identify areas of opportunity and develop initiatives to drive improvement.
Collaborate with the Regional Operations Lead to ensure national Americas PDS PMO L&D initiatives are properly implemented into the local PDS Variable Market(s).
Support the local PDS onboarding process, ensuring Americas PDS L&D Onboarding and JLL Onboarding systems and best practices are being implemented and completed.
Champion and foster JLL and PDS values.
Review client satisfaction dashboards and support local PDS Variable Market Lead(s) in following up with clients as appropriate.
Review market operational performance and work with Regional Operations Lead to identify areas for improvement.
Collaborate with the Regional Operations Lead and the Americas PDS BI team to extract insights and support the development of actionable strategies and process improvements.
Conduct P&L reporting and analysis to support business decision-making
Perform pipeline analysis to track business development and secured revenue
Monitor and analyze resource utilization
Support market growth strategy planning and implementation initiatives
Leverage market knowledge and competitive intelligence to drive growth initiatives and strategies
Support account and national service growth opportunities for the market(s)
Participate as a local variable market HSSE champion.
Support CMO incident reporting policies and escalate as needed.
Review and support PDS Health, Safety, Security, Environmental (HSSE) programs to ensure appropriate compliance.
Monitor local market HSSE good catch and near miss dashboards and review with local PDS Variable Market Lead(s).
Ensure safety tips are presented during local internal team meetings.
Review and support Internal Project Review dashboards to ensure appropriate compliance and completion.
Understand the technology systems used within AM PDS and how they support PDS processes.
Support system onboarding and support license procurement processes.
Support system adoption by providing visibility to training and additional support resources to ensure employees can properly use the systems they are required to use.
Compile feedback from local market team and circulate with the Regional Operations Lead to identify areas of opportunity and improvement.