Operations Manager VitalRecords
About The Position
The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks. Essential functions : Personnel Management – Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing. Quality tracking and improvemen t – Candidate will work with Area Vice President and Director of Operations to improve the Company’s quality program Forecast Requirements – Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility. Facilities/Equipment Maintenance – Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain and control the use of currently available rack space and evaluate the need for additional racks. Inventory Control – Responsible for daily records center/vault operations. Includes the auditing of daily paperwork, overseeing and reconciling daily vault inventories of critical accounts. Conduct and supervise bay audits. Customer Service – Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone.
Requirements
- Problem solving skills
- Experience in implementing quality concepts and practice in a service industry work environment
- Detail-oriented work style
- Organizational skills
- Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
- Willing and able to do physical work when necessary
- Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
- Must be able to tolerate heat in the summer and cold in the winter.
- While performing the duties of this job, the employee is regularly required to stand and walk.
- The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch.
- Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
- While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
- Supervisory experience (3-5 years preferred)
- Valid driver’s license with clean MVR and clean background check
- High school diploma
- Forklift certification
- Must pass drug screen
Responsibilities
- Implementing quality concepts throughout the operational processes to make continuous improvements
- Supervising records center/vault operations and delivery service
- Maintaining proper staffing
- Reaching specific operational benchmarks
- Hiring job candidates
- Training new/existing employees
- Enforcing company policies
- Improving the Company’s quality program
- Budget control
- Budget reporting
- Taking corrective actions to maintain fiscal responsibility
- Maintaining clean and efficient facilities including vehicle/equipment maintenance
- Maintaining and controlling the use of currently available rack space and evaluate the need for additional racks
- Daily records center/vault operations
- Auditing of daily paperwork
- Overseeing and reconciling daily vault inventories of critical accounts
- Conducting and supervising bay audits
- Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
