Operations Manager, Foster Care

OhioGuidestone • Berea, OH

1d

About The Position

Your story. Our mission. A perfect match. You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. Since 1985, OhioGuidestone has been successfully providing foster care services across Ohio. We are one of the largest providers of foster care services and collaborate with children’s services agencies in individual counties to identify foster homes for children in need of a safe, nurturing place to live. We place medically fragile children, children with therapeutic needs, teens, teens who are parenting, and sibling groups. We are looking for an experienced Operations Manager for our Foster Care program. The Operations Manager will analyze operations, policies, and procedures to identify areas for improvement and implement best practices in alignment with organizational and regulatory standards. Bachelor's degree required. Licensed clinician is preferred.

Requirements

• Minimum of a Bachelor’s Degree in Business Administration, Social Services or related field required.
• Minimum three years’ experience with demonstrated knowledge of measuring and managing performance with a quantitative focus.
• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs.
• Ability to maintain relevant, timely documentation as required.
• Proven ability to manage teams and ability to handle conflict resolution.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

• Master’s degree preferred.
• Certain programs may require a license such as LISW, LPCC or LISW-S or LPCC-S.
• Licensed clinician is preferred.

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone, performing with the highest standards of excellence, integrity and ethics.
• Support leadership by analyzing operations, policies, and procedures to identify areas for improvement and implement best practices in alignment with organizational and regulatory standards.
• Monitor and evaluate performance measures, productivity, client satisfaction, and compliance with contracts and regulations.
• Collaborate with stakeholders and cross-functional teams to gather requirements, support new projects or services, and present findings and recommendations to leadership.
• Assist with budgeting processes and provide input into program and contract financial planning as directed.
• Build strong working relationships and effectively collaborate with staff at all levels and external partners.
• Address operational issues and conflicts, providing feedback and solutions to maintain productivity and staff morale.
• Perform administrative responsibilities including preparing reports, maintaining records, responding to communications, attending meetings/trainings, and coordinating with internal departments and external agencies.
• Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Present the Agency in the most positive light with all internal and external contacts.

Benefits

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays (some are exchangeable)
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager