Operations Manager

RIGHT NOW HEATING and AIR CONDITIONING • Twin Falls, ID

3d • $70,000 - $120,000

About The Position

At Right Now, our customers’ time and trust are our top priorities. We deliver on-time service, quality installations and repairs completed right the first time, and experiences rooted in courtesy, convenience, cleanliness, competence, and character.
The Operations Manager ensures the business consistently meets or exceeds performance goals through hands-on leadership and active engagement with field technicians, office staff, vendors, and management. This role requires strong operational leadership, attention to detail, and the ability to build high-performing teams in a fast-paced service environment.

Requirements

• Minimum of 1 year of leadership experience in a service-based organization
• Strong work ethic with proven attention to detail and follow-through
• Excellent communication and relationship-building skills
• Ability to lead through influence, accountability, and hands-on management
• Ability to regularly commute between two Southeast Idaho locations

Nice To Haves

• General management and P&L experience in a multi-site environment is a plus

Responsibilities

• Lead, coach, and support technicians and staff to achieve operational, revenue, and customer satisfaction goals
• Ensure all customers receive service that meets or exceeds our Satisfaction Guarantee
• Build and maintain outstanding customer service standards across the assigned geographic area
• Recruit, hire, onboard, develop, and retain top-performing employees
• Oversee quality control, performance metrics, and customer communication
• Conduct performance evaluations and provide ongoing coaching and feedback
• Foster a strong sales-focused culture aligned with our brand and growth objectives
• Ensure productivity and efficiency across service, installation, sales, warehouse, and office operations
• Coordinate with vendors and support partners to ensure operational excellence
• Perform local HR-related responsibilities and partner with leadership on employee relations
• Identify opportunities for growth, process improvement, and operational scalability
• Build a positive, performance-driven culture that prioritizes teamwork and five-star service

Benefits

• Competitive salary: $70,000 – $120,000, commensurate with experience
• Bonus opportunities based on performance
• Health insurance
• Traditional and Roth 401(k)
• Disability and term life insurance
• Paid time off
• Career growth and professional development opportunities
• Supportive, team-oriented work environment with proven systems for success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed