Operations Manager

Off Duty Management•Katy, TX

4d•Onsite

About The Position

Off Duty Management is dedicated to providing exceptional service, protection, and administrative support to the sworn officers of our valued partner agencies. With the dedication and collaboration of our team, we continue to fulfill that mission and lead the industry in innovative off-duty employment management services. We are a company that values imagination and teamwork. We seek motivated candidates who are excited to contribute to the continued growth and evolution of our organization. The ideal candidate is eager to make an impact, brings strong experience managing multiple priorities, and is comfortable with shifting priorities driven by our fast growth. Job Overview: The Operations Manager is responsible for leading the daily operations phase for ODM with current and new Law Enforcement Agencies. This includes, but is not limited to, customer service, scheduling, approving, and publishing requests to all agencies. This position will serve as the main point of contact for coordinators, special event coordinators, and leads as we fulfill the needs of our Law Enforcement Agencies. The Operations Manager will collaborate closely with the Senior Operations Manager and the Director of Operations to deliver company-guided service levels and fill rates for our Law Enforcement Agencies. Secondary responsibility includes technology innovation support as needed. The Operations Manager reports to the Senior Operations Manager.

Requirements

Excellent communication and interpersonal relations skills
Strong analytical skills
Ability to work in a team environment under stressful situations
Attention to detail and the ability to multitask with constantly changing priorities and deadlines
Must be self-motivated and able to work independently with minimal direction
Proficient with Microsoft Office applications: Word, Excel, Outlook, and PowerPoint; ability to navigate a Windows-based environment
Ability to proficiently communicate verbally and in writing to team members at all levels
Read and interpret documents such as RFPs, Statements of Work, and basic contracts
Experience with software and mobile app systems
Effective oral and written communication skills
Minimum of 2 years of preferred experience managing teams, operations, and complex tasks

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Leads the daily operations of the assigned work area. Responsible for performing various tasks to monitor and ensure excellence and quality in coordinator scheduling and operations performance
Facilitates throughout the scheduling area and the model of job fill rates, applying evidence-based practices in accordance with ODM policies and procedures
Monitors all issues that adversely affect scheduling and fill rates during all shifts and collaborates with leads to initiate resolutions. Assures resolution of issues involving equipment and/or services to ensure departmental completion of daily work
Uses independent judgment to investigate matters and give recommendations to the Director of Operations while providing consultative advice to management on improvement/implementation of policies and processes for the operation
Conducts analysis and implementation of agency requirements
Assists in the agency-specific configurations of agencies’ individual ports. Creates and customizes communications. Evaluate scheduling documents and provide strategic direction and guidance to both internal operational functions and the agency to mitigate project risks to all parties
Adheres to all company policies, procedures, and business ethics codes and ensures they are communicated and implemented within the team
Develops a scheduling process flow for new agencies with the ability to manage and host communication calls for agencies if needed, during the onboarding process
Identifies opportunities to standardize, document, and define procedures for both successful and unsuccessful project elements for special events and establish best practices for event execution and development. Propose inefficiencies and provide innovative solutions to solve gaps
Serves as a preceptor, mentor, and resource to operations team members to encourage individual professional growth and development by promoting continuing education and skill competency, which supports department-based goals and contributes to the success of the organization
Performs other duties, tasks, and responsibilities as assigned by management to support organizational goals and objectives