Operations Manager

A.P. Moller - Maersk•Hayward, CA

1d•$85,000 - $90,000

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. JOB SUMMARY: The Operations Manager monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The manager will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary. ESSENTIAL FUNCTIONS Freight handling via forklift Assist District Manager with general tasks Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies Oversee the warehouse operations including supervising direct reports Overseeing all aspects of the Operations Department and employees Delegating duties and responsibilities Communicating freight status and any problems to custom Load/Off-load build trucks for optimal routing Ops manager is responsible for all the stations domestic KPI’s Other duties as assigned

Requirements

Customer service background preferred
Ability to read key elements of financial statements in support of functional role responsibilities
Excellent communication and interpersonal skills
Must have superior organizational and time management skills
Must be approachable and motivated
Knowledge of systems utilized as it relates to logistics
Proficient knowledge of Microsoft Office
Ability to thrive in a high-pressure environment
Detail oriented and analytical
Understands TSA regulations
Strong problem solving abilities
High school diploma or equivalent required
Minimum of five (5) years in Operations Management, preferably in transportation and logistics
Experience with DOT regulations
Proficient in Microsoft Office and ERP systems
3 years: Routing and Operations Experience

Nice To Haves

Bachelor’s Degree in Business is a plus

Responsibilities

Process shipments
Prepare paperwork
Communicate freight status
Dispatch drivers for pick up
Primary interface between Pilot Freight Services, customers, sales, system operations and vendors
Provide quality customer service, while meeting company policies and procedures
Provide training
Complete performance reviews
Issue disciplinary action when necessary
Freight handling via forklift
Assist District Manager with general tasks
Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies
Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies
Oversee the warehouse operations including supervising direct reports
Overseeing all aspects of the Operations Department and employees
Delegating duties and responsibilities
Communicating freight status and any problems to custom
Load/Off-load build trucks for optimal routing
Ops manager is responsible for all the stations domestic KPI’s
Other duties as assigned