Operations Manager

Vital Holdings LLC

just now • Onsite

About The Position

The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks.

Requirements

• Problem solving skills
• Experience in implementing quality concepts and practice in a service industry work environment
• Detail-oriented work style
• Organizational skills
• Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
• Willing and able to do physical work when necessary
• Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
• Supervisory experience (3-5 years preferred)
• Valid driver’s license with clean MVR and clean background check
• High school diploma
• Forklift certification
• Must pass drug screen

Responsibilities

• Personnel Management – Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.
• Quality tracking and improvement – Candidate will work with Area Vice President and Director of Operations to improve the Company’s quality program
• Forecast Requirements – Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.
• Facilities/Equipment Maintenance – Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain and control the use of currently available rack space and evaluate the need for additional racks.
• Inventory Control – Responsible for daily records center/vault operations. Includes the auditing of daily paperwork, overseeing and reconciling daily vault inventories of critical accounts. Conduct and supervise bay audits.
• Customer Service – Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED