Operations Manager

Trimble•Dayton, OH

24d•Onsite

About The Position

Shape the Future of Global Operations as our Next Services Operations Manager! Are you a strategic leader ready to drive operational excellence on a global scale? Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows, leveraging AI-powered automation, and delivering measurable impact across international markets, we want to hear from you! What Makes This Role Great In this high-impact leadership position, you will own the entire lifecycle of global service operations, from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations, directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.

Requirements

5+ years of leadership experience in warranty, claims, or reverse logistics management within a global or distributed team environment.
Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.
High proficiency in CRM and ERP systems such as Salesforce and Oracle, with a focus on data-driven decision-making.
Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Nice To Haves

Advanced experience in AI-powered process automation and workflow transformation.
Proficiency in additional languages to support our global colleagues and customers.
Deep expertise in international export requirements and multi-regional fulfillment strategies.

Responsibilities

Lead and develop a multinational team, fostering a culture of continuous improvement while owning critical OKRs and performance management.
Spearhead the end-to-end administration of warranty cases, service orders, and returns, ensuring audit-ready data governance and precise validation.
Drive global return inventory performance by optimizing refurbishment cycles, controlling vendor spend, and hitting aggressive margin targets.
Revolutionize workflows by implementing AI-enabled automation to reduce cycle times, eliminate rework, and streamline escalation paths.
Partner with cross-functional Sales, Marketing, and Fulfillment teams to resolve product failures and facilitate swift global shipments.