Operations Manager: Non-profit Transport Services
About The Position
A large non-profit organization operates one of Brooklyn’s leading Older Adult Transportation Programs , enabling seniors, including many Holocaust survivors, to maintain independence and community connection. The Operations Manager oversees the program’s operations, funding, partnerships, and compliance , ensuring every ride supports dignity, safety, and accessibility for adults 60+. The Ideal Candidate Strong operations leader with experience in human services or transportation management Proven success managing budgets, contracts, and compliance Exceptional communicator and relationship-builder with community stakeholders Skilled in problem-solving, conflict resolution, and team leadership Organized, data-driven, and proactive in improving service quality
Requirements
- Bachelor’s degree in Human Services, Public Administration, or related field (Master’s preferred)
- 2+ years of management experience in transportation or human services
- Strong organizational, supervisory, and financial management skills
- Excellent verbal and written communication abilities
- Proficiency in MS Office (Outlook, Word, Excel)
- Demonstrated ability to work effectively with diverse populations and stakeholders
Nice To Haves
- Master’s preferred
Responsibilities
- Lead daily operations of the Older Adult Transportation Program across multiple boroughs
- Ensure compliance with all contractual, fiscal, and reporting requirements
- Supervise staff, vendors, and volunteers to maintain efficient and safe service delivery
- Oversee program budgets, monitor expenditures, and prepare funding applications and reports
- Build and maintain relationships with funders, elected officials, and community partners
- Address client and vendor concerns with a solutions-oriented approach
- Drive outreach efforts to identify eligible seniors and strengthen community engagement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
