Operations Manager

Forward Air Services-posted 7 days ago

$100,000 - $120,000/Yr

Full-time • Manager

Union City, CA

5,001-10,000 employees

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Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Guarantee FA audit compliance within all areas of the operation
Review terminal operating reports and adjust labor schedules for increased efficiencies
Create onboarding strategies for hiring training and overall employee retention
Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
Manage and react to day-to-day operational requirements in a professional and timely manner
Drive KPI’s set forth by Terminal Manager
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Provide a clean, safe working environment for all personnel and visiting customers
Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Other duties as assigned

Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Understand P&L statements and analyze areas for production improvement
You must be willing to work various shifts and days per week
Prior air freight experience is required
Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem-solving skills

International/Import experience is a plus

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