Operations Manager

USALLIANCE Financial-posted about 6 hours ago

$82,915 - $105,717/Yr

Full-time • Manager

Hybrid • Chelmsford, MA

251-500 employees

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The Operations Manager is responsible for managing daily operations of the Real Estate Lending Processing and Originations team. The Operations Manager will provide support for the team leaders within the RE Lending processing and loan origination teams, while collaborating with other compliance and underwriting management teams to ensure the quality of processes and procedure. The individual should have a passion for the mortgage industry and member service, providing excellent leadership and support to achieve a culture of member service, efficiency, and compliance with federal and other applicable lending and consumer protection regulations within all its operations.

Produce, maintain, and analyze data related to daily productivity and operations create executive management reports, collaborate on new loan products and modifications to existing loan products and qualification parameters.
Identify and cultivate new opportunities, building and enhancing relationships with members, brokers, and realtors.
Collaborate with Senior Management developing business strategies, production goals, new loan products.
Develop department goals that align with the strategic initiatives of the credit union and ensure they are being met through the implementation and execution of a growth development plan with short-term and long-term goals including production volume, turn times, quality control, as well as department budgets for income and expense.
Conduct training sessions for internal employees, external business partners and stakeholders.
Lead, develop, and cultivate teams with accountability for effective and efficient execution of job responsibilities and functions.
Participate in annual employee review process with department leaders.
Provide support to RE Lending Team Leaders and staff including handling issues/escalations.
Empower loan originators to sell and leverage their product knowledge to meet member’s needs.
Manage and communicate process and procedural changes effectively that deliver on short- and long-term departmental goals.

7 years’ mortgage loan experience.
Thorough knowledge of the lending disclosure statues, requirements, and guidelines.
Ability to manage both retail and mortgage broker relationship lending and business development strategies.
Thorough understanding of mortgage loan process functions utilizing the Ellie Mae Encompass platform.
Excellent verbal and written communication skills; ability to call, connect, and interact with existing and potential business partners.
Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
Strong interpersonal and organizational skills.
PC Skills, including loan software, Outlook, and Microsoft Office.
Ability to prioritize and meet deadlines.
Possesses an energetic, outgoing, and friendly demeanor.

Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture

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