2nd Shift Operations Manager-Support Services

Jefferson Health Plans•Philadelphia, PA

22d•Onsite

About The Position

PRIMARY FUNCTION: Responsible for supporting the Environmental Services (EVS) Director in the oversight and day-to-day facilities’ EVS Department operations. The Operations Manager successfully coordinates and directs all operational activities as directed by the EVS Director and the THOMAS JEFFERSON UNIVERSITY HOSPITAL Administration. The Operations Manager works collaboratively with all levels of leadership teams at THOMAS JEFFERSON UNIVERSITY HOSPITAL and within the Health System, as directed. Develops and implements effective cost reduction plans and implementation processes that support THOMAS JEFFERSON UNIVERSITY HOSPITAL EVS goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the EVS Director and THOMAS stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development. ESSENTIAL FUNCTIONS: The Environmental Services Operations Manager: • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. • Knows, understands, incorporates, and demonstrates the Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. • Works under the leadership of the EVS Director, managing the day-to-day operations of the EVS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to the EVS Director in support of THOMAS JEFFERSON UNIVERSITY HOSPITAL stakeholders and EVS managers and colleagues in support of the overall management of EVS programs. Coordinates within the THOMAS JEFFERSON UNIVERSITY HOSPITAL: o Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) o Staff schedules and daily work assignments. • Keeps EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned. • Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. • Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for EVS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies. • Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to THOMAS JEFFERSON UNIVERSITY HOSPITAL policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. • Ensures timely completion of annual performance appraisals as assigned by the EVS Director; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. • Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. • Participates in various THOMAS JEFFERSON UNIVERSITY HOSPITAL committees • Maintains a working knowledge of applicable Federal, State and local laws/regulations; the THOMAS JEFFERSON UNIVERSITY HOSPITAL’S Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures • Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction. • Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital. • Ensures safe conditions and procedures are followed at all times to create a safe working environment for all Environmental Services colleagues. • Maintains accurate and appropriate records as required. • May handle additional duties and responsibilities as needed or assigned.

Requirements

High school/GED required

Nice To Haves

preferred college degree

Responsibilities

Supports the Environmental Services (EVS) Director in the oversight and day-to-day facilities’ EVS Department operations.
Coordinates and directs all operational activities as directed by the EVS Director and the THOMAS JEFFERSON UNIVERSITY HOSPITAL Administration.
Works collaboratively with all levels of leadership teams at THOMAS JEFFERSON UNIVERSITY HOSPITAL and within the Health System, as directed.
Develops and implements effective cost reduction plans and implementation processes that support THOMAS JEFFERSON UNIVERSITY HOSPITAL EVS goals, objectives, strategies, policies, and procedures.
Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction.
Ensures the EVS Director and THOMAS stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness.
Develops and trains talent to ensure program quality, sustainability, long-term growth, and development.
Manages the day-to-day operations of the EVS department and ensures program service support objectives are met.
Provides operational and technical support to the EVS Director in support of THOMAS JEFFERSON UNIVERSITY HOSPITAL stakeholders and EVS managers and colleagues in support of the overall management of EVS programs.
Coordinates within the THOMAS JEFFERSON UNIVERSITY HOSPITAL: o Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) o Staff schedules and daily work assignments.
Keeps EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned.
Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements.
Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for EVS.
Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions.
Reviews and approves expense reports and holds direct reports accountable to THOMAS JEFFERSON UNIVERSITY HOSPITAL policies and procedures.
Reviews hiring justifications to ensure financial cost saving merit.
Ensures timely completion of annual performance appraisals as assigned by the EVS Director; addresses associate problems and issues related to their work or environment.
Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues.
Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change.
Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.
Participates in various THOMAS JEFFERSON UNIVERSITY HOSPITAL committees
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the THOMAS JEFFERSON UNIVERSITY HOSPITAL’S Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures
Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
Ensures safe conditions and procedures are followed at all times to create a safe working environment for all Environmental Services colleagues.
Maintains accurate and appropriate records as required.
May handle additional duties and responsibilities as needed or assigned.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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