Operations Manager, Nordstrom Topanga

CHANEL • Los Angeles, CA

2d • Onsite

About The Position

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: We are looking for an Operations Manager who will oversee and direct the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Boutique Leaders by imparting critical business knowledge. What impact you can create at CHANEL: · Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management · Collaborate with Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency · Lead all operationally aligned staff, coaching, and inspiring the team to deliver flawlessly · Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork · Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team · Leading a team through various projects and taking initiative · Managing a budget and forecasting expenditures for a multi-faceted Boutique You are energized by: · The history and heritage of The House of CHANEL · Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment · Building collaborative partnerships and relationships · People leadership and development · Fostering a meaningful client experience centered around inclusion and connection · Being comfortable in the middle of complexity and ambiguity · Creativity and innovation by testing, learning, and taking new risks What you will bring to the team: · Ability to thrive in a team environment and work collaboratively · Understanding of, and passion for client experience · Excellent communication skills · Foreign language skills are preferred but not required · Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives · Curiosity and desire to learn and grow professionally within the world of CHANEL Position Logistics: · Minimum 5 years of related experience · Bachelor’s degree (preferred) · Ability to lift 15 lbs. · A flexible schedule with the ability to work late nights, weekends, and some holidays · Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Minimum 5 years of related experience
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Nice To Haves

• Foreign language skills are preferred but not required
• Bachelor’s degree (preferred)

Responsibilities

• Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management
• Collaborate with Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency
• Lead all operationally aligned staff, coaching, and inspiring the team to deliver flawlessly
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
• Leading a team through various projects and taking initiative
• Managing a budget and forecasting expenditures for a multi-faceted Boutique

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager