Operations Manager - Cowabunga Canyon

PYEK GROUP • Las Vegas, NV

just now

About The Position

Cowabunga Canyon is looking for a talented and motivated individual to fill the full-time position of Operations Manager. This person will be expected to drive the Aquatics experience for both Guests and Team Members through their initiative, safety-oriented behaviors, and commitment to creating a positive environment.

Requirements

• Strong customer orientation.
• Demonstrated ability to lead people and get results through others.
• Ability to think ahead and plan over a one-to-two-year time span.
• Problem analysis and problem resolution at both a strategic and a function level.
• Ability to organize and manage multiple priorities.
• Bachelor’s Degree preferred.
• Advance/Basic computer proficiency.
• Excellent interpersonal and communication skills.
• CPO/AFO license.
• Required to obtain industry recognized CPO/AFO pool operators’ certificate within 12 months of employment.
• Ability to work weekends, holidays, and variable shifts.
• The mental and physical capacities necessary to perform the primary job duties include standing or long periods of time, walking distances, climbing, working in a small or confined space, and lifting to 25 lbs.
• Willingness to work in outside weather conditions to include extreme temperatures, wet and/or humid conditions.
• 1-3 years park operations supervisory experience required with 3-5 years of experience in water park industry or related professional area; or equivalent combination of education and experience.
• Experience with StarGuard Lifeguard program preferred.

Responsibilities

• Responsible for managing the day-to-day operation of the Operations department. This includes safety/aquatic risk management, training, guest service standards, team member satisfaction, cleanliness, and facility upkeep.
• Responsible for the performance of approximately 200+ hourly lifeguards in addition to directly overseeing the respective leadership of the department.
• Assist in development of best practices and standard operating procedures for Cowabunga Canyon Operations department.
• Manages the supervisory management staff and hourly lifeguards by providing feedback on performance, performing annual performance appraisals, and providing development.
• Manages both the labor and non-labor budgets for the department, as well as works with the Finance team to develop the annual operating budgets.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Recruits, hires, and trains new team members.
• Updates and establishes department policies and procedures, training, and safety, as well as enforcing these and company policies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager