Operations Manager - Trussville, AL
About The Position
No two days look exactly the same here. In this role, you’ll: Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned Lead pre-shift meetings, staff orientations, and support training for new hires Help build schedules, learning paths, and mentorships for team members Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly Ensure all areas are clean, organized, safe, and guest-ready Assist with special events, promotions, league preparation, and day-to-day coordination Monitor inventory and supplies and communicate needs to leadership Operate POS systems, make announcements, and support lane and amusement operations as needed Handle opening and closing duties and help ensure safety, security, and proper use of company property Respond to incidents or injuries and complete required documentation when needed In short: you’ll help keep the energy high, the team supported, and the experience exceptional.
Requirements
- A high school diploma (Bachelor’s degree preferred)
- 4+ years of guest service experience and 2–4 years of supervisory experience
- Strong communication, organization, and leadership skills
- Comfort using Microsoft Office and basic systems
- The ability to stay calm, positive, and professional in a busy environment
- Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects
- You’ll be on your feet, moving throughout the facility, and lifting up to 50 lbs
- This role requires flexible availability, including evenings, weekends, and longer shifts when needed
Nice To Haves
- A high school diploma (Bachelor’s degree preferred)
Responsibilities
- Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs
- Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned
- Lead pre-shift meetings, staff orientations, and support training for new hires
- Help build schedules, learning paths, and mentorships for team members
- Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork
- Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly
- Ensure all areas are clean, organized, safe, and guest-ready
- Assist with special events, promotions, league preparation, and day-to-day coordination
- Monitor inventory and supplies and communicate needs to leadership
- Operate POS systems, make announcements, and support lane and amusement operations as needed
- Handle opening and closing duties and help ensure safety, security, and proper use of company property
- Respond to incidents or injuries and complete required documentation when needed
Benefits
- Competitive salary with weekly pay
- Comprehensive benefits package available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
