Operations Manager

Village Green•Saint Paul, MN

21h•$68,100

About The Position

Village Green is searching for enthusiastic individuals to join our team and be the first point of contact at our award-winning apartment communities. Do you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and want to grow your career? Our 100-year history makes us one of the oldest and most experienced management companies with room to grow within the rising apartment industry. The Operations Manager assists the Property Manager with activities involved in the successful day-to-day operation of the community with strong emphasis on accounts receivable and leasing. Also performs the Property Manager’s functions, with limited authority, in her/his absence.

Requirements

4-year degree preferred
Previous experience working in an operational type role preferred
Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
A basic understanding of accounting principals
Good organizational skills
Previous experience as a Leasing Consultant or Assistant Manager
Supervisory skills
Prefer real state license
Ability to communicate effectively
Must be team oriented

Responsibilities

Establishes and maintains good relations with residents, prospective residents, and vendors
Maintains controls over Accounts Receivable.
Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
Administers the lease renewal program.
Generates and delivers general correspondences to residents, vendors, and prospective residents such as lease violations, certificates of insurance updates, application rejection letters, etc.
Inspects condition of move-outs in a timely manner in order to document charges prior to refunding security deposits.
Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assess charges; inputs information into the property management program; prints and mails all applicable notices and information.
Generates and balances month-end reports that are produced by the property management program.
Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to property manager with the status on collection accounts.
Assists leasing in marketing long-term vacant units, i.e., set up mini models in units.
Assists property manager in evictions and follow state eviction laws.
Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor.
Adheres to established policies related to fair housing.
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Performs leasing activities in the absence or unavailability of the Leasing Consultant. See Leasing Consultant Job Description for specific information.
Plans, organizes, promotes, and implements resident functions in conjunction with the management staff.
Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors and orders office supplies and printed materials, etc.
Prepares invoices for approval in the event of an absence of the Property Manager.
Performs all reasonable duties as assigned by Property Manager, AAD/AD, or VP/AVP.
Performs, when asked, property manager duties in absence of Property Manager.
Responsible for the performance of the leasing staff’s closing ratio, phone conversion and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager.