Operations Manager

EquipmentShare • Milwaukee, WI

32d

About The Position

Build the Future with Us — EquipmentShare is Hiring an Operations Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We are hiring an Operations Manager for our high-volume Industrial Supplies distribution facility in Milwaukee, WI . This is a leadership role for a disciplined operator who thrives in fast-paced environments, leads through service, and understands that operational excellence exists to support the customer promise. The Operations Manager will help set the operational tempo of the branch while building a culture grounded in customer centricity, servant leadership, safety, and performance.

Requirements

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• Able to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
• Ability to work in ambiguous situations with little or no supervision
• 5+ years of leadership experience within industrial distribution, MRO, tooling, or wholesale supply
• Demonstrated success leading teams in high-throughput facilities
• Strong financial and operational acumen
• Excellent leadership, communication, and problem-solving skills
• Results-driven mindset
• Prolonged periods sitting at a desk and working on a computer.
• Ascend and descend ladders, stairs, scaffolding, ramps, poles, and the like to work safely at elevated heights
• Must be able to lift up to 50 pounds at times.

Responsibilities

• Drive daily excellence across customer service, inside sales, receiving, warehousing, inventory flow, fulfillment, and delivery readiness.
• Champion a customer-first culture where responsiveness and reliability are non-negotiable.
• Assist the General Manager in ensuring maximum branch performance through disciplined execution of operational procedures.
• Establish structured operating rhythms including KPI reviews, labor planning, and continuous improvement initiatives.
• Respond to inbound leads, generate quotes for customers, and guide customers through the EquipmentShare rental/retail process
• Expand our existing customer base by building relationships with contractors and construction company principals.
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently.
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business.
• Monitor critical business metrics including revenue growth, gross margin performance, sales pipeline health, on-time and in-full (OTIF) delivery, quote-to-order conversion ratios, inventory turns, and overall customer service levels to ensure the branch consistently meets operational and financial objectives.
• Familiarize yourself with the business line to provide logistical support to the field teams and customers.
• Oversee procurement of items required for facility operations.
• Own inventory integrity through weekly audits and cycle counting.
• Develop new sales strategies and techniques to increase our market share and improve our customer experience.
• Maintain high quality of inventory management and conduct periodic inventory audits

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) restrictions apply
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events and food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed