Operations Manager

Center for Autism and Related Disorders•Portland, ME

1d•Onsite

About The Position

The Center for Autism and Related Disorders (CARD) is a founder-owned, mission-driven industry leader focused on helping people with autism live their best lives. It is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder using the principles of applied behavior analysis (ABA). CARD's mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives, through a network of trained behavior technicians, Board Certified Behavior Analysts, and researchers who develop and implement quality, comprehensive, and individualized treatment programs. The Operations Manager oversees the day-to-day operations of their assigned center. This includes administrative duties, team development, billing, payroll, general reporting, mutually beneficial scheduling of staff and patients, recruitment, hiring, and onboarding of local BTs and administrative staff, and support for clinical staff. The role also involves managing employee and client relations, ensuring the financial health of the center based on key performance indicators, maintaining a safe and effective facility, communicating with staff, patients, families, and facility operations for maintenance and supplies, and running a successful field-level business in terms of growth and fulfillment of treatment. Additionally, the Operations Manager supports other centers without an Operations Manager and assists with PTO coverage as needed.

Requirements

High school diploma or equivalent required
A minimum of 3-6 years’ experience in management
Demonstrated ability to work independently
Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Excellent leadership and people development skills; “leads by example”
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
Desire to learn the clinical side of the CARD model
Excellent written and verbal communication skills, including phone and e-mail etiquette
English proficiency, both verbal and written, is required
Excellent computer skills including Outlook, Word, Excel, and PowerPoint

Nice To Haves

Bachelor’s degree in business, accounting, finance, administration, or management preferred
Some experience in healthcare settings preferred

Responsibilities

Represent CARD professionally and ethically to internal and external stakeholders
Represent CARD in a positive manner and uphold all CARD standards and values
Communicate, implement, and represent CARD’s policies and mission at the center
Create and maintain strong staff engagement and culture
Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
Maintain client and employee records
Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
Meet regularly with the Division Director and Group Operations Manager
Attend required trainings and meetings
Other duties as assigned