Operations Manager

CVS Health•East Harwich, MA

19h•Onsite

About The Position

The Operations Manager is a member of the Store Management team at CVS Health, dedicated to helping individuals on their path to better health. This role drives store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership and by example. Key responsibilities include overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership. It is important to note that this position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates aspiring to become a CVS Store Manager should apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability
Advanced analytical skills
Computer skills
Advanced communication skills
Leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
Ability to work overtime as needed
Ability to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail manager or supervisor

Responsibilities

Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership