Operations Manager - My Vacation Haven

Towne Family of Companies•Miramar Beach, FL

About The Position

As the Operations Manager you can look forward to: Managing daily operational activities to ensure smooth and efficient functioning of the organization Monitor workflow and processes, adjusting as needed to optimize performance Provide the highest level of customer service to our guests and homeowners Supervise and lead the Maintenance, Housekeeping, and Linen Departments to include assistance in hiring, training, and evaluating team members Supervision of direct reports as well as assistance with HR issues within relevant departments. Process and approve timecards for direct reports. Set performance goals and objectives for staff, providing guidance and support to achieve goals Engage in bi-weekly one-on-ones with direct reports. Lead weekly Operations meetings. Report to all executive team members on relevant issues and goals with Operations. Direct and coordinate emergency management plan Analyze and approve annual linen order. Regular oversight of work order completion rates and aging of open work orders. Regular oversight of housekeeping call backs/vendor performance. Regular oversight of linen call backs and operational performance of linen department. Analyze and review pertinent data within all operations departments to improve overall operational efficiency. Work with other executive team members as needed to maintain productive collaboration between Operations and other departments. Maintain controls for stock and loaner inventory to reduce expenses and waste. Engage in issue resolution with Owners and Guests when necessary. Assists Sales/Finance Manager in ensuring expenses are on target. Provides projected expenses to Sales/Finance manager for annual budget including but not limited to: tools, stock, loaners, and building upgrades. Oversees vehicle maintenance program which includes routine maintenance, unforeseen maintenance, and regular inspections for asset protection. Manage Breezeway software to ensure accuracy and function for all departments. Lead/Oversee implementation of new standard operation procedures within OIA as deemed necessary Develop and execute plans to streamline operations and reduce waste Assist the General Manager in the management of operational budgets, ensuring cost control and financial efficiency Other duties as assigned

Requirements

Experience in the vacation rental industry in an operations management or similar role
Experience managing a team of 10+ employees
Strong computer skills and proficiency in Word and Excel
Experience in Breezeway
Strong leadership and team management skills
Excellent written and oral communication skills
Excellent customer service skills
Must have a valid drivers license and reliable transportation
Must be available to work weekends and holidays to support business needs

Nice To Haves

Bachelors degree preferred
Experience within the field

Responsibilities

Managing daily operational activities
Monitor workflow and processes
Provide the highest level of customer service to our guests and homeowners
Supervise and lead the Maintenance, Housekeeping, and Linen Departments
Supervision of direct reports as well as assistance with HR issues within relevant departments.
Process and approve timecards for direct reports.
Set performance goals and objectives for staff
Engage in bi-weekly one-on-ones with direct reports.
Lead weekly Operations meetings.
Report to all executive team members on relevant issues and goals with Operations.
Direct and coordinate emergency management plan
Analyze and approve annual linen order.
Regular oversight of work order completion rates and aging of open work orders.
Regular oversight of housekeeping call backs/vendor performance.
Regular oversight of linen call backs and operational performance of linen department.
Analyze and review pertinent data within all operations departments to improve overall operational efficiency.
Work with other executive team members as needed to maintain productive collaboration between Operations and other departments.
Maintain controls for stock and loaner inventory to reduce expenses and waste.
Engage in issue resolution with Owners and Guests when necessary.
Assists Sales/Finance Manager in ensuring expenses are on target.
Provides projected expenses to Sales/Finance manager for annual budget including but not limited to: tools, stock, loaners, and building upgrades.
Oversees vehicle maintenance program
Manage Breezeway software
Lead/Oversee implementation of new standard operation procedures within OIA as deemed necessary
Develop and execute plans to streamline operations and reduce waste
Assist the General Manager in the management of operational budgets
Other duties as assigned