Operations Manager

Pacific Dental Services-posted 10 months ago
$27 - $37/Yr
Full-time • Entry Level
Baton Rouge, LA
Ambulatory Health Care Services
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Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, today! The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.

  • Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework.
  • Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching.
  • Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
  • Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
  • Driving year over year revenue and profit growth.
  • Management of expenses to achieve monthly goals and budget.
  • Show proficiency and adherence to cash management and accounting protocols.
  • Be the catalyst in team development of the Perfect Patient Experience.
  • Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement.
  • Maintain open communications with direct supervisors that develops trust-based relationships.
  • Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
  • Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
  • Show competency in managing a team of both Front Office and Office team members by the end of the development program.
  • Develop and implement an office success plan, including development of staff and office protocols.
  • High school diploma or equivalent.
  • Five or more years of related work experience in operational management.
  • Must possess and maintain a valid driver's license and automobile insurance.
  • Must have reliable means of transportation to travel to assigned offices.
  • Associate degree or Bachelor's degree.
  • Five or more years of experience leading a team, mentoring and coaching subordinates.
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition Reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.
  • Upon completion of the Operations Manager training program, this role will be a salaried position.
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