Operations Manager

Summit Hospitality Incorporated • Charlotte, NC

69d

About The Position

The PM Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. They must also have F&B experience as they will assist in day to day operations with The Asbury Restaurant. This is a PM Operations manager position.

Requirements

• A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
• 2-5 years of progressive management experience preferred
• Service-oriented style with professional presentation and interpersonal skills
• Hotel/Hospitality degree is an asset
• Clear concise, written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• High energy, entrepreneurial spirit, motivational leader
• Interest in career progression in hotel/hospitality management roles
• F&B Experience in serving/hosting or leading

Responsibilities

• Responsible for short and long term planning and management of the hotel’s Front Office operations
• Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
• Strict adherence to the approved budget for the hotel operations
• Ensure proper staffing levels for customer service goals
• Maintain guest room inventory
• Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
• Perform all tasks of a Front Office staff as needed to facilitate service
• Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
• Maintain excellent communications with Housekeeping Department
• Maintain information on prices, rates, special packages, programs, etc.
• Investigate, analyze, resolve and report guest complaints in a timely fashion
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
• Cover open shifts due to call offs and/or low business levels
• Must be able to work all shift including weekends and evenings
• Capable of developing and training subordinates
• Inspect public areas and ensure proper cleanliness
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Benefits

• Personal time/Vacation time
• Insurance benefits
• Quarterly Bonuses
• Hotel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees